Ticket Access

Users can create, comment on and see tickets. Tickets are forwarded directly to the Recording Insights ticket system of customer service.

The view displays the content in the following columns. You can sort the columns according to your requirements.
To sort the columns, click on the column headline. The icon for ascending and the icon for descending sort sequence are displayed next to the column headline.

Case ID
Priority
State
Changed
Header
Created
Details
Tenant Name
Tenant ID

Description of the functionality bars

	Open help	Opens the online help, see Open help.
	Refresh view	Refreshes the view of the current tab.

Buttons and icons in the tab Tickets

Add Ticket	Add, create	Create a new ticket.
	Search	Search for ticket.
Export Report	Create ticket list	Download list of created tickets as XLSX file.