Edit Ticket

Changes can be made to the ticket at any time.

Click on the ticket you want to edit.

The following window is displayed:

Edit Ticket

Legend	Option / function	Description
1	Case ID	The Case ID is the unambiguous dentifier of a ticket. It cannot be changed.
2	Created	Displays the creation date of the ticket.
3	Changed	Displays the last modification date of the ticket.
4	State	Displays the current status of the ticket. The following statuses exist:
5	Header	Customize the existing name according to your wishes.
6	Priority	Edit your ticket priority:
7	Upload Document	Upload a document, photo or video to complete your description. The formats CSV, TXT, PNG, XLSX and others are supported.
8	Attached Documents	Click on the icon to delete the attached document.
9	Description	Click in the description field and edit the text. The text should be a detailed summary and contain key information such as error messages, timestamps and affected users.
10	Comment	Enter a comment. Click on the button Save to save the comment. NOTICE! You will find a detailed description of the commentary later on this page.

Click on the button Save to save the settings.
Click on the button Cancel to discard the settings.

Comment function

The comment function allows ticket editors to discuss the current status of the ticket.

Ticket comment

Legend	Option / function	Description
1	Header	The comment contains a heading with the date and time of creation.
2	Content	Contains the unambiguous ticket ID and the ticket title.
3	From	Shows who added the comment.
4	To	Shows to whom the comment is addressed.
5	Content	The content shows the comment and who wrote the comment.
6	Comment block	A comment block contains the title, subject, from, to and content. The latest comment is always displayed at the top.