Live conversation view

The live view of the conversation enable you to manually start the recording of conversation sections at any time throughout the conversation. You can record one or several conversation sections, and shared screens during the conversation. Chats can be recorded independently or in combination with a conversation.

The functions of the live view of the conversation depend on the user rules.

• Upon starting the conversation, you can use the functions of the live view.
• In addition, a Scenario ID an be copied to the buffer during the recording. The Scenario ID can be saved in a CRM system for backup purposes, for instance. The Scenario ID facilitates finding the conversation in the tab Recording.
• The recording does not start until a recording is initiated actively.
• A recording can contain the following elements:
• Manually recorded sections of a conversation
• Sections of silence of conversation section which have not been recorded
• Chat history of the conversation
• The chat history is recorded completely regardless of when the recording started or whether there have been interruptions.
• The chat history is recorded with a follow-up period of 5 minutes after the conversation. Adding a chat history to the recording can take a certain time. Chat texts can be searched.
• Upon finishing or leaving the conversation, the recording of the conversation ends automatically. If you have stopped a recording manually before that, silence is recorded for the section until the end of the conversation.

During live view, chat is only recorded when the recording of a conversation has been initiated manually.

Record running conversation with the live view of the conversation, see Record current conversation.

Example of a conversation recording