Frequency

Option/Function

Description

Frequency

  1. Click in the field Frequency.
    • Enter the number of repetitions of a keyword that have to appear in the transcript before a recording is sorted into a category.
    • When using several keywords, the total number of keywords instead of mere repetitions of the keyword is indicative.

Count unique keywords once

  1. Activate the check box Count unique keywords once to count repetitions of keywords only once.

Example

Selected frequency: 5

Defined keywords from compliance categories are not taken into account. The hits refer to the categories of the user configuration.