Restore archived conversations with restore approval
Users (supervisor, compliance officer) can restore archived conversations from the archive storage.
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The user rule Allow to retrieve (Approval) has been activated for the user.
- Select the conversation to be restored in the tab Recording.
- Click on the button Restore to start restore.
Release restore request
- A dialog window opens
- containing the questions “Do you really want to restore the conversation from the archive storage?”
- Click on the button OK to restore the conversation from the archive storage in the conversation safe of the user.
- Click on the button Cancel to cancel the restoration. The conversation remains in the archive storage.