Remove recordings from conversation safe

Tab TTL (retention period)

Recording that have been saved in the conversation safe can be remove from it; then their original retention time will continue to apply.

Steps to remove recording from conversation safe

e. g.: Remove recording from conversation safe directory Doc01

  1. Select the recording to be removed in the Recordings tab or directly in the Recordings > Conversation Safe tab in the corresponding directory.
  2. Tab Recording
    Recordings saved in Conversation Safe are marked with the symbol .
  3. Recordings tab > Conversation Safe
    Open the corresponding Conversation Safe directory and select the corresponding recording.
  4. In the detailed view of the recording, select the tab Retention time.
  5. Tab TTL (retention period)
  1. Add to Conversation Safe
    Click in the field (Select folders) Doc01, to remove the recording from the Conversation Safe.
Remove recording from conversation safe
Remove recording from conversation safe
  1. Deactivate the checkbox for the Conversation Safe directory Doc01.
  2. Click on the icon Save, to save the recording in the Conversation Safe directory.
  3. The following note appears:
  4. Conversation Safe Note Remove conversation
  5. Click on the button Remove to confirm that the recording will be removed from the Conversation Safe.
    Click on the button cancel to cancel the removal of the recording from the Conversation Safe.
  1. The recording is removed from the conversation safe.
Recordings removed from the Conversation Safe
Recordings removed from the Conversation Safe

Once the recording has been removed from the conversation safe, its original retention period continue to apply.