Remove recordings from conversation safe

Tab TTL (retention period)

Recording that have been saved in the conversation safe can be remove from it; then their original retention time will continue to apply.

Steps to remove recording from conversation safe

e. g.: Remove recording from conversation safe directory Doc01

  1. Select the recording to be removed in the tab Recording or directly in the tab Recording > Conversation Safe in the respective directory.
  2. Tab Recording
    Recordings saved in the conversation safe are marked with the icon .
  3. Tab Recording > Conversation Safe
    Open the respective conversation safe directory and select a recording.
  4. Select the tab TTL in the detail view of the recording.
  5. Tab TTL
  1. Add to Conversation Safe
    Click in the field (Select folders) Doc01 to remove the recording from the conversation safe.
Remove recording from the conversation safe
Remove recording from the conversation safe
  1. Deactivate the check box for the conversation safe directory Doc01.
  2. Click on the button Save to remove the recording in the conversation safe directory.
  3. The following information appears:
  4. Conversation safe Information Remove conversation
  5. Click on the button Remove to confirm that the recording is removed from the conversation safe.
    Click on the button Cancel to cancel the process of removing the recording from the conversation safe.
  1. The recording is removed from the conversation safe.
Recordings removed from conversation safe
Recordings removed from conversation safe

Once the recording has been removed from the conversation safe, its original retention time continues to apply.