Save recordings in conversation safe

Tab TTL (retention period)

Under certain circumstances, e. g. in case of litigations, recordings can be saved in the conversation safe permanently. This suspends the default retention time.

  1. Select the recording to be backed up on the Recordings tab.
  2. In the detailed view of the recording, select the tab Retention time.

Steps to save recordings in conversation safe

e. g.: Save recordings in the conversation safe directory Doc01

  1. Add to Conversation Safe
    Click in the field Select folders to save the recording in Conversation Safe.
  2. The displayed directories are created in Conversation Safe.
    NOTICE! To create Conversation Safe directories, you need to go to User configuration > Rules tab > Access rule for user access - User rights > Conversation Safe with full access or Restricted access.
Save recordings in conversation safe
Save recordings in conversation safe
  1. Activate the checkbox for the Conversation Safe directory Doc1.
  2. Click on the icon Save, to save the recording in the Conversation Safe directory.
  1. The recording is saved in the conversation safe.
Recordings saved in the Conversation Safe
Recordings saved in the Conversation Safe

 

Display the recording in the Recording tab > Conversation Safe

  1. Click on the icon to open the tab Recording Conversation Safe.
  2. Display of the saved recordings in the Conversation Safe.
  3. Click on the icon to leave the tab Recording Conversation Safe.
  4. The tab Recording is displayed.