Create adherence phrases

  1. Click on the button Add phrase.
  2. The following window is displayed:
Window Variables-ItalicAdd phrase
Window Add phrase

Adjust the required settings:

Option/Function

Description

Name

Name

  1. In the field Name, enter an unambiguous name for the new adherence phrase rule.

NOTICE! When saving the Adherence phrase, an error message is issued if the name is already used for another Adherence phrase.

Description

Entering a description is optional.

  1. Enter in the entry field Description, enter additional details and information about wording.

Announcement
Enter the word-for-word text of the adherence phrase.

Phrase

  1. Enter the word-for-word text of the adherence phrase in the field Phrase.

Accordance value
Define the accuracy/conformity value for compliance with the adherence phrase for the user.

Slide control

  1. Use the slider Match value to adjust the percentage that the wording must be complied with. This setting forms the basis for recognizing the adherence phrases.
  • The setting value ranges from not specified to literal.

fallen below

Undercutting or exceeding the compliance value

  1. Activate the fallen below button to list the policy hits in a conversation when falling below or exceeding the match value.
  1. Click on the button Save to save the settings.
    Click on the button Cancel to discard the settings.