In the field Name, enter an unambiguous name for the new adherence phrase rule.
NOTICE! When trying to save an adherence phrase the name of which already exists, an error message is displayed.
Description
Entering a description is optional.
In the field Description, enter additional details and information about wording.
Phrase Enter the literal, word-for-word text of the adherence phrase.
Phrase
Enter the word-for-word text of the adherence phrase in the field Phrase.
Adherence value Define the accuracy/conformity value for compliance with the adherence phrase for the user.
Slider
Use the slider Adherence to adjust the percentage that the wording must be complied with. This settings creates the basis for detecting adherence phrases.
The settings value ranges between not mentioned to word-by-word.
fallen below
Falling below or exceeding the adherence value
Click on the button fallen below to list the policy hits in a conversation that have fallen below or exceeded the adherence value.
Click on the button Save to save the settings. Click on the button Cancel to discard the settings.
Add phrase.
fallen below