Edit category

Here, you can edit the category.

  1. Select a category to be edited.
  2. Click on the button Edit category.
  3. The following window is displayed:
Edit category
Edit category
  1. Adjust the respective settings.
  2. The following settings can be adjusted:

Option/Function

Description

Version
The version indicates the number of changes made for the created template of the category.

1

NOTICE! Upon saving the first changes made to the category, the version count is started.

By selecting an earlier version, an older category can be activated.

  1. Select an older version.
  2. Click on the button Restore version to save the version.
    Click on the button Cancel to discard the entries.
    • The category is closed.

Name

Name

  1. In the field Name, change the current name of the category for a name which does not exist in the system yet.

Search for exact keywords

  1. Activate the check box if the keywords are supposed to be the same as the keywords defined in the category.

Keywords and alternative writing

Keywords and alternative writing

Conversations are sorted into the defined categories based on keywords, see Define keyword and soundslike.

Button Import

Import own keyword lists, see Import.

Frequency

Define how often a keyword is supposed to appear in the transcript to sort transcript into category, see Frequency.

Sentiment

Define sentiments as positive or negative by moving the slider. When a keyword is detected, it is marked with the icon and the sentiment is displayed color-coded in the replay bar.

Example: When abusive words and verbal threats are defined as keywords and emotionally charged with sentiment, then these keywords are highlighted in red in the replay bar.

  • Defined sentiments are not yet evaluated.

Action based on categorization

Retention time is changed according to the definition of the category, see Action based on categorization,

Link

Currently not supported

  1. Click on the button Save to save the entries.
    NOTICE! When entering an already existing name, an error message is issued.
  2. Error message - Name already exists. Enter a different name.
  3. Click on the button Cancel to discard the entries.