Edit category
Here, you can edit the category.
- Select a category to be edited.
- Click on the button Edit category.
- The following window is displayed:
- Adjust the respective settings.
- The following settings can be adjusted:
Option/Function | Description | |
Version | ||
1 | Upon saving the first changes made to the category, the version count is started. By selecting an earlier version, an older category can be activated.
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Name | ||
Name |
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Search for exact keywords |
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Keywords and alternative writing | ||
Keywords and alternative writing | Conversations are sorted into the defined categories based on keywords, see Define keyword and soundslike. | |
Button Import | Import own keyword lists, see Import. | |
Frequency | Define how often a keyword is supposed to appear in the transcript to sort transcript into category, see Frequency. | |
Sentiment | Define sentiments as positive or negative by moving the slider. When a keyword is detected, it is marked with the icon and the sentiment is displayed color-coded in the replay bar. Example: When abusive words and verbal threats are defined as keywords and emotionally charged with sentiment, then these keywords are highlighted in red in the replay bar.
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Action based on categorization | Retention time is changed according to the definition of the category, see Action based on categorization, | |
Link | Currently not supported |
- Click on the button Save to save the entries.
When entering an already existing name, an error message is issued. - Click on the button Cancel to discard the entries.