Action based on categorization

This option allows changing the retention time according to the specifications of the categorization.

The option Define TTL change via categorization must be activated in Configure the rules for user access - User rights, see Various User Rights.

In the analytics rule, one or several categories with the activated option Set Retention Time must be used.

  1. Click in the field Action based on Categorization.
  2. Select the respective action in the drop-down list.
    −  No Action
    −  Set Retention Time
        ▫  Click in the field Day(s) and define the new retention time in day(s).

No Action

Retention time is not changed.

Set Retention Time

The retention time is changed according to the defined days.

Example Change retention time with a categorization

One or several keywords from the exemplary category is mentioned during a conversation between customer and user.
Following the analysis of the conversation with the exemplary category, the retention time is changed according to the defined days.
▫   The retention time is reduced from 730 days to 5 days.