Edit Conversation safe folder

The storage settings of conversations can be edited via the Conversation Safe folder.

  1. Click on the button at the end of a Conversation Safe folder.
  2. The following window is displayed:
Conversation Safe folder menu

 

  1. Click on Folder settings.
  2. The following window is displayed:
Edit Conversation safe folder

Legend

Option / function

Description

1

Name

  1. Changing the name is optional.
  2. Enter a unambiguous new name for the Conversation Safe directory in the Name field.

2

Description

  1. Entering a description is optional.
  2. Enter a unambiguous name for the new Conversation Safe directory in the Name field.

3

Creator

Shows the creator of the Conversation Safe folder.

4

Assigned to

  1. Click in the field Assigned to.
  2. Select one or more users or groups from the drop-down list for access authorization to the Conversation Safe directory.

5

Checkboxes

  1. Select one or more checkboxes.

6

Add conversation by ID

Add conversations to the Conversation Safe directory:

  1. The user can enter or copy one or more conversation IDs into the Add conversation by ID field. Saved conversation IDs are displayed.
    • Confirm each conversation ID in the Suggested conversations field.
  2. These added conversation(s) will be saved in the Conversation Safe directory after saving.

Remove conversations from the Conversation Safe directory:

  1. Click on the icon one or more conversation IDs entered in the Add conversation by ID field to remove the conversation from the Conversation Safe.
    • After saving, these conversation IDs are moved from the Conversation Safe directory to the Recordings tab or deleted, depending on the specified retention time (TTL).
    • NOTICE! Removing a conversation from the conversation safe may lead to irrevocably deleting it if its original retention time (TTL) has expired and the conversation has not been saved in another directory of the conversation safe.
  1. Click on the button Save to save the settings.
    Click on the button Cancel to discard the settings.