Conversation Type
Users decide which of the available conversation types are required with the KPI types Total number and Recorded Calls To Total for the details of a report.
Conversation types | Description | ||||
| Overview of all recorded incoming conversations. | ||||
| Overview of all recorded outgoing conversations. | ||||
| Overview of all recorded meetings. | ||||
| Overview of all recorded internal conversations. | ||||
| Overview of all chats. | ||||
| Overview of all uploaded conversations. |
- Select one or several conversation types to display and break up the KPI types Total Number and Recorded Calls To Total in detail..
- If no specific conversation type is selected, all conversation types are taken into account.