Conversation Type

Users decide which of the available conversation types are required with the KPI types Total number and Recorded Calls To Total for the details of a report.

Conversation types

Description

  • Incoming calls

Overview of all recorded incoming conversations.

  • Outgoing calls

Overview of all recorded outgoing conversations.

  • Meetings

Overview of all recorded meetings.

  • Internal calls

Overview of all recorded internal conversations.

  • Chat

Overview of all chats.

  • Uploaded

Overview of all uploaded conversations.

  1. Select one or several conversation types to display and break up the KPI types Total Number and Recorded Calls To Total in detail..
  2. If no specific conversation type is selected, all conversation types are taken into account.