Recording

A recording is a comprehensive overview of recorded communication activities, including calls and uploaded files as well as analyses of recording rules and error states.

KPI - Recording

Description.

Total Number

Overview of all recorded inbound, outbound, internal conversations, meetings and uploaded audio and video files.

Recorded Calls To Total

Overview of all conversations held in relation to the conversations that have been checked and saved according to the recording rules. Display of the ratio as a percentage or graphically as individual items. Classification into the following categories:

Total = all recordings including duplicates.
Recorded = actual recordings including duplicates.
Never Record = all conversations that have been deleted due to no user in Recording Insights or the recording rule Never Record are not recorded.
NoStart = recording on demand, not started.
CallTry = conversation attempt not accepted.
Error = any error scenario.