Recording

A recording is a comprehensive overview of recorded communication activities, including conversations and uploaded files as well as analyses of recording rules and error states

KPI - Recording

Legend

Option / function

Description

1

Total Number

Overview of all recorded inbound, outbound, internal conversations, meetings and uploaded audio and video files.

2

Recorded Calls To Total

Overview of all conversations held in relation to the conversations that have been checked and saved according to the recording rules. Display of the ratio as a percentage or graphically as individual items. Classification into the following categories:

  • Total = all recordings including duplicates.
  • Recorded = actual recordings including duplicates.
  • Never Record = all conversations that have been deleted due to no user in Recording Insights or the recording rule Never Record are not recorded.
  • NoStart = recording on demand, not started.
  • CallTry = conversation attempt not accepted.
  • Error = any error scenario.