Wallboard
A wallboard is a real-time overview of agent activities and running conversations.
KPI Wallboard | Description | |
Agents On Call | Real-time overview of agents in conversation. Enables you to monitor the availability of agents and ensure that sufficient staff are available to handle conversations. | |
Live Inbound | Real-time overview of the number of active, incoming conversations. | |
Live Total | Real-time overview of the number of active, incoming conversations. | |
Agent Talk Time | Overview of the total call time of the agents. The call duration is specified in minutes. | |