Edit AI categorization

  1. Select the AI Adherence phrase for editing.
  2. Click on the button Edit phrase.
  3. The following window is displayed:
Edit AI categorization
Edit AI categorization

Option/Function

Description

Name

  1. In the Name field, enter a unique name for the new AI Categorization that does not already exist.

NOTICE! If you click save and an AI Categorization with this name already exists, you will receive an error message.

Description

  1. Entering a description is optional.
  2. Enter in the entry field Description, enter additional details and information about the application field.

Add custom category

Create custom categories that were not automatically recognized by the AI. This is particularly helpful if you want to analyze specific topics or conversation content that are not covered by the AI analysis.

This function allows you to mark certain categories as favorites. Favorites are categories that are particularly relevant for your company and should therefore be highlighted in the analysis.

  1. Click on the button Add to favorite.
  2. Select the relevant categories using the checkbox.
  3. Save the entry by clicking on the button .
  4. The selected categories are highlighted.

Exclude categories that are irrelevant or disruptive from the analysis. This is useful if the AI has recognized categories that are not relevant to your requirements, such as common small talk topics.

  1. Click on the button Ignore in analysis orMerge categories.
  2. Select the relevant categories using the checkbox.
  3. Save the entry by clicking on the button .
  4. The selected categories are ignored.

This function is particularly useful if the AI has created several categories that are very similar or practically identical in terms of content. Instead of keeping redundant categories, you can merge them to get a clearer and more organized categorization.

  1. Click on the button Merge categories.
  2. Select the relevant categories using the checkbox.
  3. Enter a suitable collective term in the Choose a name field.
  4. Save the entry by clicking on the button .
  5. The selected categories are merged.

To dissolve the merged category:

  1. Click on the tab Merge categories.
  2. Click on the button Functionality bar.
  3. Click on the button Revert merge
  4. The category is deleted.
  1. Click on the button Save to save the settings.
    Click on the button Cancel to discard the settings.