Quality Management
Overview for monitoring and evaluating communication processes. It enables conversations to be analyzed on the basis of predefined criteria or scorecards, i.e. assigned policies. It serves to ensure the quality of interactions and compliance with standards.
Legend | Option / Function | Description |
1 | Agend compared | Direct comparison of the performance of different agents based on predefined criteria or scorecards and thus policies. |
Widget Spline | In combination with the Widget Spline the graphic shows a comparison between reached and reachable points, when hovering over the spline. | |
Widget Simple Bar | In combination with the Widget Simple Bar the graphic shows a comparison between reached and reachable points, when hovering over the bar. | |
Widget Stacked Bar | In combination with the Widget Stacked Bar the graphic shows a comparison between reached and reachable points based on the individual section result, when hovering over the individual bars.
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