Skills and Prompts
To get the most out of the ASC Copilot Agent, Recording Insights provides a set of dedicated skills along with sample prompts that demonstrate how to use them. These skills define the specific functions the agent can perform, and the prompts serve as examples of how to trigger those functions via chat.
- Skills describe the supported capabilities of the ASC Copilot Agent within Recording Insights.
- Prompts are examples of how to activate those skills using natural language.
Settings for ASC Copilot Agent usage:
The Start/Stop skill does not work if Bulk Recording is specified in the Recording Rule. For all other Recording Types the Start/Stop skill works.
To configure the setting Record On-demand, see Administration Manual Recording Insights Configure > tab Settings > User configuration > tab Rules > Configure Recording Rule > Recording Type.
Important for ASC Copilot Agent usage:
- Use clear and specific prompts to ensure accurate results.
- Avoid ambiguous wording - explicit instructions improve interpretation.
- Occasionally, prompts may need to be re‑submitted.
- Prompt variations can produce similar results - experiment to find what works best.
- If no time frame is given, Copilot defaults to the last 7 days.
- Go to Recording Insights Conversation opens the conversation in the browser version.
- Show Transcript displays the conversation transcript.
- First-day use requires confirming a few connection prompts between Recording Insights & Agent.
- Recording Insights role-based access applies.
Skills and Details
The table shows a list of capabilities from Recording Insights with important details that must be taken into account when using the corresponding prompt.
Skill | Details |
Recording Control | Start/stop during ongoing conversations. |
Timeframe Search | Default: last 7 days; customizable. |
Policy/Category Search | Requires explicit naming. |
Participant Search | Full name required. |
Call Type Search | Inbound, outbound, upload, etc. |
Duration Search | Supports ranges (e.g., 5-10 minutes). |
Transcript Access | Read the transcript. |
Analysis | For summaries and deduction of action items. |
Skills and Prompts Table
The following table lists the available skills of the ASC Copilot Agent. For each skill, the corresponding prompts are provided in the right column, which must be entered in the chat window to perform the associated function.
Skill | Prompt |
Recording Control | This skill is only available during an ongoing conversation. If either of the start/stop actions are triggered when the user is not in a call, the message on the adaptive card will state this.
|
Timeframe Search |
|
Policy Search | Without entering a specific time frame, only data from the last 7 days will be retrieved.
|
Category Search | Without entering a specific time frame, only data from the last 7 days will be retrieved.
|
Participant Search | Without entering a specific time frame, only data from the last 7 days will be retrieved.
|
Call Type Search | Without entering a specific time frame, only data from the last 7 days will be retrieved.
|
Duration Search | Without entering a specific time frame, only data from the last 7 days will be retrieved.
|
Transcript Access | Summaries or the derivation of action points now work without having to request the transcript beforehand. Without entering a specific time frame, only data from the last 7 days will be retrieved.
|
Analysis |
The combination of those two works as well:
|
Further Skill: Conversation Search |
|