Add group

Groups can only be created with free licenses from your license package.

Description of the licenses, see Description of license packages.

  1. Click on the button Add Group.
  2. Select a free license from your license package for the new group.
  3. The following license types are displayed:
Add group

Legend

Option / Function

Description

1

No license

Add a group without licencse. This can also be adjusted retrospectively in the group configuration.

2

Available licenses

To access Recording Insights, all users in the group must be assigned a license. The specific license types determines the scope of functionality available, see Description of license packages.

There are four basic licenses that can be expanded with add-ons:

  • Compliance Voice Recording
  • Compliance UC Recording
  • Smart Voice Recording
  • Smart UC Recording

Following licenses will be assigned via User Configuration:

  • Chat Recording Standalone
  • Recording Insights AI
  • Compliance Voice Recording & Analytics
  • Compliance UC Recording & Analytics
  • Smart Voice & Analytics
  • Smart UC Recording & Analytics
  1. Select the required license.
  2. The following window is displayed:
Search for group
Search for group
  1. Click in the field Search.
  2. Enter the first letter of the name of a group.
  3. Select the corresponding group(s) from the drop-down list.
  4. Click on the button Add selected to create the new group.
  1. The new group is created and the selected license is assigned.

A new group is not subject to rules yet and is not recorded.