Export Type

  1. The data for the export is made available in different information and/or CSV files.
    From the drop-down list in the field Export Type, select the export destination.
  2. The following export types are available:
    − BlobStorage
    − EVOlPneo
    − Hubstor
    − Bloomberg Vault
    − SFTP/FTP
    − AWS S3
    − eKontakt
    − AuditLogSFTPCustom
    − Azure Datalake
    − Audit Event
    − NeoTransfer

Description of the export types

Export type BlobStorage

  1. In the field Storage Connection String, enter the name/character string of the connection for the export type BlobStorage.
    Example: AccountName=<name>; AccountKey=<key>

Export type EVOlPneo

  1. In the field Storage Connection String, enter the name/character string of the connection for the export type EVOIPneo.
    Example: AccountName=<name>; AccountKey=<key>

Export type Hubstor

  1. In the field Storage Connection String, enter the name/character string of the connection for the export type Hubstor.
    Example: AccountName=<name>; AccountKey=<key>

Export type Bloomberg Vault

  1. In the field Storage Connection String, enter the name/character string of the connection for the export type Bloomberg Vault.
    Example: host=<id>; port=<port>; username=<username>; password=<password>; voiceuploaddir=/Voice/; reconciliationdir=/Reconciliation/Voice; customString=<customString>

Export type SFTP/FTP

  1. In the field Storage Connection String, enter the name/character string of the connection for the export type SFTP/FTP.
    Example: host=<id>; port=<port>; username=<username>; password=<password>; voiceuploaddir=/Voice/

Export type AWS S3

  1. From the drop-down list in the field Default Region, select the region.

The default region defines the storage location to which the bucket is exported.

Optional:

You can provide a public PGP key for the export rule. This PGP key serves to encrypt all files before exporting them to the customer’s AWS S3 storage.

  1. Tick the check box PGP Encryption to activate file encryption with PGP.
  2. The button Upload is displayed.
  3. Click on the button Upload to upload and save the public PGP key. Depending on your operating system, the installed file manager opens.
  4. Microsoft Windows: The Windows Explorer opens.
  5. Select the respective file and click on the button Open.
  6. The selected PGP key file is uploaded to Recording Insights.
  7. The selected PGP key file is displayed.
  8. In the field Storage Connection String, enter the name/character string of the connection for the export type AWS S3.
    Example: keyid=<id>; accesskey=<key>

Export type eKontakt

  1. Click on the button Upload to upload and save a key file. Depending on your operating system, the installed file manager opens.
  2. Microsoft Windows: The Windows Explorer opens.
  3. Select the respective file and click on the button Open.
  4. The selected key file is uploaded to Recording Insights.
  5. The selected key file is displayed.
  6. In the field Storage Connection String, enter the name/character string of the connection for the export type eKontakt.
    Example: host=<id>; port=<port>; username=<username>; password=<password>; voiceuploaddir=/Voice/

Export type AuditLogSFTPCustom

  1. Click on the button Upload to upload and save a key file. Depending on your operating system, the installed file manager opens.
  2. Microsoft Windows: The Windows Explorer opens.
  3. Select the respective file and click on the button Open.
  4. The selected key file is uploaded to Recording Insights.
  5. The selected key file is displayed.
  6. From the drop-down list in the field select Audit log type.
  7. Activate the check box to add one or several audit events.
  8. Deactivate the check box to remove an audit event from the list.
  9. In the field Storage Connection String, enter the name/character string of the connection for the export type AuditLogSFTPCustom.
    Example: host=<id>; port=<port>; username=<username>; password=<password>; voiceuploaddir=/Voice/

Export type Azure Datalake

  1. In the field Storage Connection String, enter the name/character string of the connection for the export type Azure Datalake.
    Example: host=127.0.0.1; port=2222; username=tester; password=password; voiceuploaddir=/Voice/

Export type Audit Event

•   Interval One Time
Recordings are exported from the configured time on.

•   Interval Periodical
A CSV file for the export must be provided in the SFTP server.

All results since the last export are saved.

  1. Click on the button Upload to upload and save an export file. Depending on your operating system, the installed file manager opens.
  2. Microsoft Windows: The Windows Explorer opens.
  3. Select the respective file and click on the button Open.
  4. The selected audit event file is uploaded to Recording Insights.
  5. Click in the field Audit log type.
  6. Select one or several audit log event types from the drop-down list which are supposed to be exported.
  7. See table Selectable audit log types.
  8. In the field Storage Connection String, enter the name/character string of the connection for the export type Audit Even.
  9. Example: host = <ip>;port=<port>;username=<username>;password=<password>; voiceuploaddir=/Voice/

The fields Storage Container Name and Storage Root Directory are not used.

 

Selectable audit log types

Audit log types

Description

Recording conversation

Overview of recorded conversations and meetings

Recording not recorded

Overview of conversations that have not been recorded.

Replay conversation

Overview of conversations that have been replayed by users.

Replay request

Overview of replays requested by users.

Replay approved

Overview of replay requests approved by users.

Delete conversation

Overview of conversations deleted according to the defined retention time (TTL).

Delete request

Overview of conversations that have been requested to be deleted.
NOTICE! If a deletion request is denied and deletion is request again, it will appear in the report twice.

Delete approved

Overview of conversations that have been approved of to be deleted.

Analytics manual

Overview of manual analytics.

Rule New

Overview of new rules that have been created.

Rule assign

Overview of rules assigned to users.

Rule delete

Overview of deleted rules.

Rule change

Overview of changed rules.

Settings change

Overview of changed user settings.

User add

Overview of all users who have added new users.
NOTICE! If users create several other new users, users are listed in the report according to the number of users they have added.

User delete

Overview of all users who have deleted users.
NOTICE! If users delete several users, users are listed in the report according to the number of users they have deleted.

Tenant add

Overview of new tenants added.1)

Tenant change

Overview of changed tenant configurations.1)

Partner add

Overview of added partners.1)

Partner change

Overview of changed partners.1)

1)  Only authorized administrators with specific rights for user administration may create reports.

Recording export

Overview of exported conversation to monitor internal or external data protection regulations.

Recording upload

Overview of uploaded conversations.

User login

Overview of users currently logged in.

User change

Overview of changed user configurations.

Group add

Overview of added groups.

Group delete

Overview of deleted groups.

Group change

Overview of changed group configurations.

Recording import

Overview of imported recordings.

Delete manual conversation

Overview of conversations deleted manually by a user.

Recording switch

Overview of conversations during which the recording state has been switched.

Recording disable next

Overview of conversations during which the recording of the next conversation has been deactivated.

Recording disable cancel

Overview of conversations during which the recording of the next conversation has been deactivated and canceled again.

Recording disable stop

Overview of conversations the recording of which has been stopped by the user.

Recording disable current

Overview of conversations which have not been recorded because their recording has been deactivated in the previous recording.

Restore archive request

Overview of conversations which require a request to record archived media.

Restore archive approved

Overview of conversations which require an approval to record archived media.

Restore archive

Overview of restored archive media.

Recording archive

Overview of archived conversations

Policy rule delete

Overview of deleted policy rules.

TTL change

Overview of recordings for which the retention time (TTL) has been changed.

Audit export

Overview of exported audits.