Import Type

The data for the import is made available in different information and/or CSV files.
From the drop-down list in the field Import Type, select the source that the data is supposed to be imported from.
The following import types are available:
− EVOlPneo,
− RedBox
− ASC RI
− Numonix
− Genesys
− Nice
− API 8x8
− Verba
− Kerv
− SmartNumbers
− Dubber
− Abelia
− Neo Transfer
− Neo Download Client
− Recordia

Description of the import types

For the import type EVOlPneo, RedBox, and ASC RI, the storage connection string, the name of the storage folder (or target folder), and the name of the target directory are required for the import.

Import type Numonix

Click on the button Upload to upload and save a key file. Depending on your operating system, the installed file manager opens.
Microsoft Windows: The Windows Explorer opens.
Select the respective file and click on the button Open.
The selected key file is uploaded to Recording Insights.
The selected key file is displayed.

Import type Genesys

Click on the button Upload to upload and save a key file. Depending on your operating system, the installed file manager opens.
Microsoft Windows: The Windows Explorer opens.
Select the key file provided by the customer and click on the button Open.
The selected key file is uploaded to Recording Insights.
The selected key file is displayed.

Import type API 8x8

Recording Insights allows importing audio conversations and metadata from 8x8:

Direct import via API (Cloud Storage Service Public API), without using an exchange storage
8x8 recording type Callrecording is required.
Only 1:1 calls in MP3 format are transferred.
Metadata of recording

Date
Start Time
Duration
Type

NOTICE! The required right User.Read.All must be shared for Recording Insights by the customer during onboarding.

Option/Function

Description

Interval

Interval setting for periodic import.

The shortest interval to be recommended is 1 hour.

	Option/Function	Description
	Import type	Select the import type API 8x8.
	Call start time Call end time	Define the beginning and the end of the recording to be imported.
	Storage
	Storage Connection String	In the field Storage Connection String, enter the login information provided by 8x8. z.B. : ClientID =; Passwort =; Region =;

Retention Time (Days) Target Storage Fallback in Recording Insights		NOTICE! Recordings from 8x8 do not have a predefined retention time. The retention time is defined by Recording Insights.
User Mapping
User to User		Select the option User to User.
−	Fallback user	Define a Fallback user. If no user can be mapped to the recordings, the fallback user will be used. Click on the field Fallback user. Select one or several users or groups from the drop-down list to map the imports to.
User to Compliance Officer		Select the option User to Compliance Officer to map all imports to one or several specified users or groups. Example: Compliance officer or compliance staff. The field User to Compliance Officer is displayed. Click in the field User to Compliance Officer. Select one or several users or groups from the drop-down list that the imports are supposed to be mapped to.

Import type Verba

The import type Verba resembles other existing Blob Storage imports.

Data is imported in the following formats:

Audio
WAV files in the format: PCM u8, 16 kHz Stereo
Video
MP4 files in the format: MPEG AAC 48kHz + H264
Parts of metadata
XML files in the format: UTF-8

	Option/Function	Description
	Import type	Select the import type Verba.
	Storage
	Storage Connection String	In the field Storage Connection String, enter the login information provided by Verba. z.B.: DefaultEndpointsProtocol= https; AccountName=; AccountKey=;
	Storage Connection Name	Enter a container name in the field Storage Connection Name.
	Storage Root Directory	In the field Storage Root Directory, enter a directory name.

	Retention Time (Days) Target Storage Fallback in Recording Insights	NOTICE! Recordings from Verba do not have a predefined retention time. The retention time is defined by Recording Insights.
	User Mapping
	User to User	Select the option User to User.
	Fallback user	Define a Fallback user. If no user can be mapped to the recordings, the fallback user will be used. Click on the field Fallback user. Select one or several users or groups from the drop-down list to map the imports to.