Import Type

The data for the import is made available in different information and/or CSV files.
From the drop-down list in the field Import Type, select the source that the data is supposed to be imported from.
The following import types are available:
− EVOlPneo,
− RedBox
− ASC RI
− Numonix
− Genesys
− Nice
− API 8x8
− Verba
− Kerv
− SmartNumbers
− Dubber
− Abelia
− Neo Transfer
− Neo Download Client
− Recordia

Description of the import types

For the import type EVOlPneo, RedBox, and ASC RI, the storage connection string, the name of the storage folder (or target folder), and the name of the target directory are required for the import.

Import type Numonix

Click on the button Upload to upload and save a key file. Depending on your operating system, the installed file manager opens.
Microsoft Windows: The Windows Explorer opens.
Select the respective file and click on the button Open.
The selected key file is uploaded to Recording Insights.
The selected key file is displayed.

Import type Genesys

Click on the button Upload to upload and save a key file. Depending on your operating system, the installed file manager opens.
Microsoft Windows: The Windows Explorer opens.
Select the key file provided by the customer and click on the button Open.
The selected key file is uploaded to Recording Insights.
The selected key file is displayed.

Import type API 8x8

Recording Insights allows importing audio conversations and metadata from 8x8:

Direct import via API (Cloud Storage Service Public API), without using an exchange storage
8x8 recording type Callrecording is required.
Only 1:1 calls in MP3 format are transferred.
Metadata of recording

Date
Start Time
Duration
Type

NOTICE! The required right User.Read.All must be shared for Recording Insights by the customer during onboarding.

Option/Function

Description

Interval

Interval setting for periodic import.

The shortest interval to be recommended is 1 hour.

	Option/Function	Description
	Import type	Select the import type API 8x8.
	Call start time Call end time	Define the beginning and the end of the recording to be imported.
	Storage
	Storage Connection String	In the field Storage Connection String, enter the login information provided by 8x8. z.B. : ClientID =; Passwort =; Region =;

Retention Time (Days) Target Storage Fallback in Recording Insights		NOTICE! Recordings from 8x8 do not have a predefined retention time. The retention time is defined by Recording Insights.
User Mapping
User to User		Select the option User to User.
−	Fallback user	Define a Fallback user. If no user can be mapped to the recordings, the fallback user will be used. Click on the field Fallback user. Select one or several users or groups from the drop-down list to map the imports to.
User to Compliance Officer		Select the option User to Compliance Officer to map all imports to one or several specified users or groups. Example: Compliance officer or compliance staff. The field User to Compliance Officer is displayed. Click in the field User to Compliance Officer. Select one or several users or groups from the drop-down list that the imports are supposed to be mapped to.

Import type Verba

The import type Verba resembles other existing Blob Storage imports.

Data is imported in the following formats:

Audio
WAV files in the format: PCM u8, 16 kHz Stereo
Video
MP4 files in the format: MPEG AAC 48kHz + H264
Parts of metadata
XML files in the format: UTF-8

	Option/Function	Description
	Import type	Select the import type Verba.
	Storage
	Storage Connection String	In the field Storage Connection String, enter the login information provided by Verba. z.B.: DefaultEndpointsProtocol= https; AccountName=; AccountKey=;
	Storage Connection Name	Enter a container name in the field Storage Connection Name.
	Storage Root Directory	In the field Storage Root Directory, enter a directory name.

	Retention Time (Days) Target Storage Fallback in Recording Insights	NOTICE! Recordings from Verba do not have a predefined retention time. The retention time is defined by Recording Insights.
	User Mapping
	User to User	Select the option User to User.
	Fallback user	Define a Fallback user. If no user can be mapped to the recordings, the fallback user will be used. Click on the field Fallback user. Select one or several users or groups from the drop-down list to map the imports to.

Import Type Neo Download Client

	Job Name	Umambiguous name for the import job.
	Enabled	Activates/deactivates the import job with the button . On = The import job is activated. The job is started automatically upon clicking on the button Save. Off = The import job is deactivated.
	Interval	Specifies when or how often the export job is executed. One Time Periodical NOTICE! Dynamic display when activating: Periodical
	Start Time	Time when the import job is supposed to be executed.
	Import Type	Selection of the platform. Displays associated fields for login information. Select from the drop-down list Neo Download Client
	Storage	Storage Connection String: A connection string for Azure Storage that is used to authenticate and connect to an Azure Storage account. This contains the account name and the access key. To be found in Azure: Open Azure portal Navigate to the desired storage account Retrieve the connection string under Access Keys Template Connection String: “host = <ip>;port=<port>;username=<username>;password=<password>; voiceuploaddir=/Voice/ " Storage Container Name: A container is a logical storage area within an Azure Blob Storage that organizes blobs. Open Azure portal Navigate to the desired storage account Retrieve or create the desired container name under Container Storage Root Directory: There is no fixed root directory for blobs in Azure, but the container can be regarded as the top level. Within the container, folder structures can be created via virtual directories using blob name prefixes. Open Azure portal Navigate to blob storage within a container Display or manage files and folder structure
	Retention Time (Days) Target Storage Fallback	Specifies how long the imported recording remains available within Recording Insights if no transmission takes place. The default value is 730 days.
	User Mapping	User to User
	Fallback user	Alternative user if the assignment User to User fails.
	Processing Region	Determines the geographical region from which the data is to be imported. NOTICE! The processing region should be the same as the continental region EU, USA, APAC. EU USA APAC

	Job Name	Umambiguous name for the import job.
	Enabled	Activates/deactivates the import job with the button . On = The import job has been activated. The job is started automatically upon clicking on the button Save. Off = The import job has been deactivated.
	Interval	Specifies when or how often the import job is executed. One Time Periodical NOTICE! Dynamic display when activating: Periodical
	Start Time	Time when the import job is supposed to be executed.
	Import Type	Selection of the platform. Displays associated fields for login information. Select Recordia from the drop-down list.
	Storage	Storage Connection String: A connection string for Azure Storage that is used to authenticate and connect to an Azure Storage account. This contains the account name and the access key. To be found in Azure: Open Azure portal Navigate to the desired storage account Retrieve the connection string under Access Keys Storage Container Name: A container is a logical storage area within an Azure Blob Storage that organizes blobs. Open Azure portal Navigate to the desired storage account Retrieve or create the desired container name under Container Storage Root Directory: There is no fixed root directory for blobs in Azure, but the container can be regarded as the top level. Within the container, folder structures can be created via virtual directories using blob name prefixes. Open Azure portal Navigate to blob storage within a container Display or manage files and folder structure
	Retention time import source	Activates/deactivates the specification of the retention time in the import storage with the button. On = The retention time is activated. The import is adapted to the retention time. Off = The retention time is deactivated. If the scheduled execution time of the import job takes place after the retention time of the import storage has expired, the recording will not be imported.
	Retention Time (Days) Target Storage Fallback	Specifies how long the imported recording remains available within Recording Insights if no transmission takes place. The default value is 730 days.
	User Mapping	User to User
	Fallback user	Alternative user if the assignment User to User fails.
	Processing Region	Determines the geographical region from which the data is to be imported. NOTICE! The processing region should be the same as the continental region EU, USA, APAC. EU USA APAC