Create category
Summarize custom keywords in a category
- Click on the button Add category.
- The following window is displayed:
The following settings can be adjusted:
Option/Function | Description | |
Name | ||
Name |
When trying to save a category the name of which already exists, an error message is displayed. | |
Search for exact keywords |
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Keywords and alternative writing Conversations are assigned to the defined category on basis of keywords. | ||
Keywords and alternative writing | Adding keywords including variants, see Define keyword and soundslike, | |
Button Import | Import own keyword lists, see Import. | |
Frequency | Define number of repetitions of the keyword in the transcript, see Frequency. The hits are highlighted in the transcript. | |
Sentiment | Sentiments are displayed in color in a replay bar in the detail view of the recording. Example: Defined keywords are swear words or threats and sentiments have been set to a high level with a red mark on the replay bar. In addition to the sentiments, the spotted keyword is marked with the icon below the replay bar.
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Action based on categorization | This option allows changing the retention time based on the specifications of the category. Retention time is changed according to the specifications of the category, see Action based on categorization, | |
Link | Not available yet. |
- Click on the button Save to save the settings.
Click on the button Cancel to discard the settings.