Create category
Summarize custom keywords in a category
- Click on the button
Add category.
- The following window is displayed:
![Add category](../Images/png/2512674059__en-US__Web.png)
The following settings can be adjusted:
Option/Function | Description | |
Name | ||
Name |
When trying to save a category the name of which already exists, an error message is displayed. | |
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Keywords and alternative writing Conversations are sorted into the defined categories based on keywords | ||
Keywords and alternative writing | Add keywords including variations, see Define keyword and soundslike. | |
Button Import | Import own keyword lists, see Import. | |
Frequency | Define number of repetitions of the keyword in the transcript, see Frequency. The hits are highlighted in the transcript. | |
Sentiments | Sentiments are color-coded in the replay bar in the detail view of the recording. Example: When abusive words and verbal threats are defined as keywords and emotionally charged with sentiment, then these keywords are highlighted in red in the replay bar. In addition to sentiments, the position of the detected keyword is indicated by the icon
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Action based on categorization | This option allows changing the retention time based on the specifications of the category. Retention time is changed according to the specifications of the category, see Action based on categorization, | |
Link | Not available yet. |
- Click on the button Save to save the entries.
- Click on the button Cancel to discard the entries.