Create category

Summarize custom keywords in a category

The following settings can be adjusted:

	Option/Function	Description
Name
	Name	Enter a name for the new category in the field Name. NOTICE! When trying to save a category the name of which already exists, an error message is displayed.
	Search for exact keywords	Activate the check box if the recording is supposed to be analyzed regarding the exactly matching keywords. Variations or similar terms are ignored.
Keywords and alternative writing Conversations are sorted into the defined categories based on keywords
	Keywords and alternative writing	Add keywords including variations, see Define keyword and soundslike.
	Button Import	Import own keyword lists, see Import.
	Frequency	Define number of repetitions of the keyword in the transcript, see Frequency. The hits are highlighted in the transcript.
	Sentiments	Sentiments are color-coded in the replay bar in the detail view of the recording. Example: When abusive words and verbal threats are defined as keywords and emotionally charged with sentiment, then these keywords are highlighted in red in the replay bar. In addition to sentiments, the position of the detected keyword is indicated by the icon below the replay bar. Defined sentiments are not yet evaluated.
	Action based on categorization	This option allows changing the retention time based on the specifications of the category. Retention time is changed according to the specifications of the category, see Action based on categorization,
	Link	Not available yet.

Further information