Open AI

Detail view Open AI

Open AI offers you a range of functions to analyze transcripts.

To use Open AI, an additional Compliance license (AI Policy Engine Add on) is required.

To activate the tab Compliance, follow the instructions in the administration manual in: Recording Insights > Configure Recording Insights > Settings > Rules > Access & Rights > Configure user rights > Compliance

Selection Open AI

Caption

Option

Description

1

Open AI

  1. Click on the tab Open AI
  2. A drop-down list opens.
  3. Select the required function from the drop-down list.

2

Summary

The AI compiles a short summary of the call from the transcript of the recording. This function offers a quick overview of the essential content of the conversation.

3

Sentiment

The AI analyzes the mood of the call based on text. Sentiments are deduced from the transcribed text and assessed. Such an analysis required coherent communication; individual words are not sufficient.

4

Open question

Offers in-detail answers to transcript-related questions.

5

AI Question

An option allowing you to ask questions directly in the detail view without having to add them to the AI policies previously. This function serves to check potential questions immediately before adding them to the policies. The answers are restricted to the content of the transcript and render Yes/No. Yes answers include an explanation. No answers are meant to be read as “not yes”. This implies that vague answers or situations which cannot be answered clearly with a Yes are interpreted as No.