Drop-down list: Adherence phrases, AI Adherence phrases
The drop-down list of categories and AI Categorization provide a structured way to define specific categories and their recognition rules. This function makes it possible to configure phrases to be recognized in conversations to ensure that the communication complies with the defined policies.
Adherence phrases
Adherence phrases are predefined announcements or messages. These announcements are defined text modules or pre-stored statements that policies are based on to ensure that certain content is communicated in a standardized way, see Adherence phrases.
- The purpose of adherence phrase is to ensure consistency and compliance in communication by always communicating certain statements in the same form. They enable the user to check frequently required statements quickly and efficiently.
- A mandatory announcement could be a predefined greeting, a safety warning or legally required information that must be communicated..
AI Adherence phrases
AI Adherence phrases are specific phrases or expressions that are recognized in conversations with the help of AI. These phrases can include semantically similar formulations that all convey the same meaning. The AI recognizes these phrases based on their content proximity, not just on the exact match of the wording, see AI Adherence phrases.
- AI Adherence phrases are used to monitor compliance with communication guidelines and ensure that conversations meet the defined standards. The AI uses related phrases that have the same meaning to analyze conversations comprehensively.
- AI Adherence phrases can be a standardized greeting or a phrase that occurs in different variations but is still recognized as compliant with company policies.