AI Adherence phrases
AI Adherence phrases are specific phrases or expressions that are to be recognized in conversations with the help of AI. These phrases can include semantically similar formulations that all convey the same meaning. The AI recognizes these phrases based on their content proximity, not just on the exact match of the wording, see AI Adherence phrases.
- AI Adherence phrases are used to monitor compliance with communication guidelines and ensure that conversations meet the defined standards. The AI uses related phrases that have the same meaning to analyze conversations comprehensively.
- AI Adherence phrases can be a standardized greeting or a phrase that occurs in different variations but is still recognized as compliant with company policies.
Description of the functionality bar
| Open help | Opens the online help, see Open help. |
| Refresh view | Refreshes the view of the current tab. |
The following content is displayed in columns:
Option/Function | Description | |
Name |
If you click save and a phrase with this name already exists, you will receive an error message.
| |
Description |
| |
Phrase | Define the exact phrase or statement to be recognized in conversations. | |
Related phrases | Give alternative wordings that make the same point. | |
Unrelated Phrases | Define phrases that sound similar but are not relevant to minimize false alarms. |
Description of the options for configuring the Adherence phrases
| Create mandatory phrases and statements, see Add phrase. |
| Edit mandatory phrases and statements, see Edit phrase. |
| Delete mandatory phrases and statements, see Delete phrase. |
