List view
- Click on the icon to change to list view.
- The recordings are listed by date (last one first).
- Select a recording.
- The recording is opened in the detail view, see Detail view of recording.
Other options:
- It depends on your user rights whether the option bulk operation is displayed, see Bulk operation.
- It depends on your user rights whether the option is displayed. The list view of recordings is exported as Excel list.
- Configure list view , see Configure list view
List of recordings
The following metadata/attributes are displayed for each recording in the list view. The recordings can be sorted by metadata/attributes.
To sort the recordings by metadata/attributes, click on the respective column headline.
The icons and are displayed for an ascending and descending sort sequence respectively.
Displayed columns:
(Conversation type) | = incoming | |
Header | Displays the header of the recording:
| |
Media | = audio recording | |
Date | Recording date | |
Start | Displays the following start time:
| |
Duration | Shows the duration of the recording. | |
Owner | Displays the owner of the call. | |
Participants | Number and names of the participants | |
Notes |
| |
Transcript |
| |
Conversation ID | Recording ID of the conversation created by Recording Insights |
Display further columns by clicking on , see Configure list view
Option/Function | Description | |
To do | Display To Do for post-editing of custom fields and check boxes | |
Compliance | No = No risk | |
Archived | = Archived conversation | |
Conversation Safe | = The recording has been saved in the conversation safe. | |
TTL | Displays the retention time (TTL) | |
Custom fields and check boxes | Displays the content of custom fields and check boxes of the recording
|