Recording details and metadata

The detail view of the recordings offers a comprehensive and detailed display of individual conversations. The tab allows displaying screen recordings, video recordings, and participants. Recordings can be replayed and checked while a display bar visualizes the spectrograph and detected sentiments. Important call content is highlighted automatically while a transcript of the recording allows displaying the text of the recording and translating it into other languages. Keywords are highlighted automatically; users can add notes manually and view custom fields. The detail view helps with in-depth analysis and efficient processing of the communication recordings.

It depends on your user rights which of the described functions are available.

Detail view of a recording

Caption

Description

Description

1

Header

Name of the meeting in Microsoft Teams, if names are not available description as meeting. During a conversation between two participants, the Microsoft Teams login name of the participants is displayed.

2

Video/Screen recording

Display of video and screen recordings, see Video recording and screen sharing

3

Key data

Display of the essential descriptive information of the recording.

Displays the following information:

  • Date: Date of the recording.
  • Start Time: Start time of the recording.
  • Duration: Total duration of the recording, measured in hours, minutes and seconds 00:00:00.
  • Type: Conversation type of recording.
    • =Type Inbound: Calls coming in from external numbers.
    • = Type Outbound: Calls going out to external numbers.
    • = Type Meeting: Meetings with several users or conferences.
    • = Internal conversations: Calls within the organization.
    • = Chat: Conversations in text form.
    • =Uploaded: manually uploaded files.
  • ID: Unambiguous conversation ID assigned to the recording.
  • Language: Language spoken in the recording.

4

Participants

User IDs of the participants including the additional information about whether they are internal or external participants as well as name of the recording owner.

5

Visualization of the recording

Display of the recording as a half-wave with replay bar and optional sentiments.

6

AI Assistant

The AI Assistant offers users the opportunity to ask predefined or freely formulated questions to an AI and receive corresponding answers. This functionality is controlled by the AI Policy Engine and can be configured according to user rights, see AI Assistant.

7

Button / Menu detail view

Advanced information; the menu bar offers different options to display information according to the functions of RI.

The following menu items are available:

Button / Menu detail view

see Detail view.

Recording menu detail view

Caption

Icon and term

Description

1

Transcript

Transcript of the recording content in text, see Tab Transcript.

2

Display maximized view of Transcript

Maximizes the view of the transcript for in-detail display, see Tab Transcript.

3

Policy

Displays the analysis results of the AI policy engine, see Tab Policy

4

Quality Managment

Overview of the scorecards used, the active policies, see Tab quality management.

5

Category

Overview of the categories that are contained in the recording, see Tab Category.

6

Keywords

Overview of the keywords that are contained in the recording, see Tab Keywords.

7

Notes

Adding and displaying notes, see Tab Notes

8

Additional Data

Display of user-defined fields for controlling notifications, task tracking and retention times, customizable depending on read and write rights, see Tab Fields.

9

Retention time

Delete recordings or save them in the conversation safe, see Tab TTL (retention period).

10

Metadata

Metadata of the recording such as IDs and recording owner name, see Metadata Tab.

11

AI Assistant History

Insight into the AI questions already applied, see AI Assistent History.