Tab Transcript

Here, the transcript of the recording is displayed. The transcribed content is displayed chronologically. The corresponding text passages are assigned to the user by naming the participant.

Already configured keywords are displayed in dark blue and bold in the text; configured policies are displayed in orange and bold.. First, the functions in the tab Transcript are checked, subsequently the content of the transcript.

Functions Transcript

Detail view Transcript functions

Legend

Option/Function

Description

1

Conversation Download

Execute conversation export of the recording, see Conversation Download.

2

Maximize transcript

Display maximized view of Transcript

  1. Click on the icon to maximize the view of the transcript.

3

Search

Search for contents in the transcript.

  1. Click on the field Search.
  2. Enter the search term(s).
    • The transcript is searched for the entered string of characters automatically.
    • The hits for the entered string of characters are displayed in the recording in chronological order.

Content Transcript

  1. Click on the icon to maximize the view of the transcript.

The detail view of the tab Transcript maximized displays a large view of the transcript. The same functions as describes above are available for the content.

Transcript maximized

Legend

Icon and term

Description

1

Status change

Time stamp of actions affecting the recording, user ID, time stamp, and system information. The following system information is displayed:

  • Call started: The point in time, at which a call begins.
  • Recording started: The point in time, at which the recording of a call begins.
  • Mute: The point in time, at which a participant switches off their microphone.
  • Unmute: The point in time, at which a participant reactivates their microphone.
  • Call changed: The point in time, at which changes occur in the call status or in the call parameters.
  • Recording stopped: Reason: The point in time, at which a recording is stopped, including the reason for stopping the recording. Reason can be selected when stopping the recording.
  • Call changed: The point in time, at which changes occur in the call status or in the call parameters.
  • Call finished: The point in time, at which a call ends.

2

Conversation type and time stamp

Displays the type of the conversation (e. g. meeting, chat) as well as the corresponding time stamp. Subsequently, the recorded content is displayed as text.

If the screenshare function is switched on, a summary of the shared screen is added to the transcript

See the Recording Insights administration manual: Chapter User configuration > Rules tab > Configure analytics rule

NOTICE! The screenshare function must be activated when creating a policy, see Add policy.

3

Keywords and Policies

Keywords are stored in the user rules and are automatically recognized from the audio recording and highlighted in blue.

  1. Click on the time stamp in blue to jump to this section of the conversation on the playback bar.
  2. Click on the icon to start the replay of the recording at the indicated position.

Policies are created on the basis of a policy rule and assigned to the user. After automatic detection in the audio recording, detected Policies are highlighted in orange.

  1. Click on the time stamp in orange to jump to this section of the conversation on the playback bar.
  2. Click on the icon to start the replay of the recording at the indicated position.

3

Participants

User IDs of the participants.