Tab Transcript

Here, the transcript of the recording is displayed. The transcribed content is displayed chronologically. The corresponding text passages are assigned to the user by naming the participant.

Already configured keywords are displayed in dark blue and bold in the text; configured policies are displayed in orange and bold.. First, the functions in the tab Transcript are checked, subsequently the content of the transcript.

Functions Transcript

Detail view Transcript functions

Option/Function

Description

Transcript: Select

Carry out transcript of the recording manually, see Manual adjustment of transcript language

Translate

The transcript translates into a large number of languages, including country-specific variants.

  1. Click on the button Translate.
  2. Select the respective language.
    • Click on the field and enter the language.
      The languages found are automatically searched and displayed according to the letters entered.
      Click on the respective language to select it.
    • Manual search, by scrolling the drop-down list.
      Click on the respective language to select it.
  3. The translation starts automatically.
    • The translated transcript is displayed automatically.

NOTICE! The duration of the translation depends on the length of the transcript. The process can take a certain time.

Conversation Download

Execute conversation export of the recording, see Conversation Download.

Open AI

AI-supported analysis of the transcript, see Open AI.

Search

Search for contents in the transcript.

  1. Click on the field Search.
  2. Enter the search term(s).
    • The transcript is searched for the entered string of characters automatically.
    • The hits for the entered string of characters are displayed in the recording in chronological order.

Content Transcript

  1. Click on the icon to maximize the view of the transcript.

The detail view of the tab Transcript maximized displays a large view of the transcript. The same functions as describes above are available for the content.

Transcript Keyword

Caption

Icon and description

Description

1

Status change

Time stamp of actions affecting the recording, user ID, time stamp, and system information. The following system information is displayed:

  • Call started: The point in time, at which a call begins.
  • Recording started: The point in time, at which the recording of a call begins.
  • Mute: The point in time, at which a participant switches off their microphone.
  • Unmute: The point in time, at which a participant reactivates their microphone.
  • Call changed: The point in time, at which changes occur in the call status or in the call parameters.
  • Recording stopped: Reason: The point in time, at which a recording is stopped, including the reason for stopping the recording. Reason can be selected when stopping the recording.
  • Call changed: The point in time, at which changes occur in the call status or in the call parameters.
  • Call finished: The point in time, at which a call ends.

2

Participants

User IDs of the participants.

3

Keywords

Keywords have been saved in the user rules including categories and are detected in the audio recording automatically and highlighted in blue.

  1. Click on the time displayed in blue to jump to this call section on the replay bar.
  2. Click on the icon to start the replay of the recording at the indicated position.

4

Conversation type and time stamp

Displays the type of the conversation (e. g. meeting, chat) as well as the corresponding time stamp. Subsequently, the recorded content is displayed as text.