Detail view of the archived conversation
Archiving conversations serves for long-term storage of data that is no longer or only infrequently accessed. Data can then be saved in a more economic storage location. The archiving and restore process is managed by Microsoft. Restore can take up to 15 hours before the conversation can be replayed.
Conversations from the archive are retrieved in the conversation safe of the user. For the retrieved conversations, the user rules of the conversation safe apply. When the conversation is removed from the conversation safe, the retention period saved for the conversations applies.
Archived conversations cannot be replayed.
Only conversations in the tab Recording are archived according to tenant configuration.
Conversations saved in the tab Recording Conversation Safe are not archived.
Depending on the users rules, archived conversations may either be restored or only displayed.
Retrieving archived conversations is subject to charges.
Display and restore an archived conversation
- Display archived conversations, see Display archived conversations
- Restore archived conversations with restore request, see Restore archived conversations with restore request
- Restore archived conversations with restore approval, see Restore archived conversations with restore approval