Audit logs

An audit log grants an overview of different events including recording errors, activity checks, system status as well as export or import errors and their causes. Events in recorded conversations are identified and displayed. The audit comprises a large variety of audit events.

KPI - Audit

KPI Audit log		Description
	Current Calls	Overview of conversations running at the moment. Allows monitoring the current state of the communication platform and reacting to events or trends in the conversations promptly.
	Audit Logs	Audit logs serve to monitor and follow up on actions to improve security. You can create overviews to check compliance demands, to identify potential security gaps, or to follow up on events. Create audit logs created with different audit events, see Audit events to create an audit log.
	Calls With Problems	Due to an error, the call has not been recorded. Capturing and analyzing these errors allows diagnosing problems in the recording infrastructure. Example for calls with problems: Metadata missing. Audio file is missing or has a length of 0. Audio file contains silence only. The length of the audio file does not equal the indicated length of the metadata.
	Active Users	Overview of active users on the platform including their status, available, busy, current display). Allows monitoring the workload of users and ensuring that sufficient resources are available to handle conversations.
	User Check	Check of user activity. The latest recordings are displayed. − Users without an active conversation receive the date 01.01.0001, 00:00 o’clock.
	Health Check	Overview of the current state of the recording bot and of the service structures. Allows detecting potential problems or error states in the system. Service structures Status displayed as 0 = Everything OK. Status displayed as 1 = An error has occurred.
	Not Exported	Overview of conversations which have not been exported. Conversations are grouped by conversation type, see Conversation type.
	Exported	Overview of successfully exported recordings. Allows monitoring the success of the export process and ensuring that relevant conversations have been exported accordingly.
	Not Imported	Overview of conversations which have not been imported. Conversations are grouped by conversation type, see Conversation type.
	Imported	Overview of successfully imported recordings. Allows monitoring the success of the import process and ensuring that relevant conversations have been imported accordingly.

Further information

Audit events to create an audit log