Audit events to create an audit log
Audit logs serve to monitor, visualize, and follow up on actions. You can create overviews to fulfill compliance demands, to identify potential security gaps, or to follow up on events.
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To create Audit logs, a compliance recording license must be available in the system and the corresponding access rights must have been configured for the user.
- Click on the button
Create report.
- In the drop-down list KPI, select Audit log. Below the fields and the drop-down lists, the list Audit Events is displayed dynamically.
- From the list Audit Events, select the respective options for your Audit log.
- Activate the respective check box to select one or several audit events for the Audit log.
- Deactivate the respective check box to remove one or several audit events from the selection.
Overview of audit events for the Audit log. | |||
Audit events | Description | ||
Adherence AI Phrase Created | Overview of created AI-generated adherence phrases Create adherence phrases. | ||
Adherence AI Phrase Deleted | Overview of deleted AI-generated adherence phrases Delete adherence phrases. | ||
Adherence AI Phrase Edited | Overview of edited AI-generated adherence phrases Edit adherence phrases. | ||
Adherence phrase Create | Overview of created adherence phrases, see Create adherence phrases. | ||
Adherence phrase Delete | Overview of deleted adherence phrases, see Delete adherence phrases. | ||
Adherence phrase Edit | Overview of edited adherence phrases, see Edit adherence phrases. | ||
Audit Export | Overview of exported reports, see Display and export report in list view. | ||
Category Create | Overview of created categories, see Create category. | ||
Category Delete | Overview of deleted categories, see Delete category. | ||
Category Edit | Overview of edited categories, see Edit category. | ||
Compliance question Create | Overview of created AI questions, see Add AI question, | ||
Compliance question Delete | Overview of deleted AI questions, see Delete AI question, | ||
Compliance question Edit | Overview of edited AI questions, see Edit AI question, | ||
Conversation add to safe | Overview of recordings added to the conversation safe. Recordings added to the conversation safe are saved permanently, see Conversation Safe (Tab Recording). | ||
Conversation Announcement Disabled | Overview of deactivated phone calls; every call is counted only once. Only unambiguous phone numbers are counted to ensure precise monitoring. Repeated calls from the same number are not counted, see chapter Suppress PSTN notification for a user. | ||
Conversation Archived | Overview of conversations archived in the archive storage, see Detail view of archived recordings. | ||
Conversation Archived Media Approved | Overview of approved restore requests of recordings from the archive storage, see Restore archived conversations with restore approval. | ||
Conversation Archived Media Request | Overview of restore requests of recordings from the archive storage, see Restore archived conversations with restore request. | ||
Conversation Archived Media Restore | Overview of restored recordings from the archive storage, see Detail view of archived recordings. | ||
Conversation Manual Delete | Overview of recordings deleted by a user, see Delete recordings. | ||
Conversation Deletion Approvals | Overview of conversations for which a deletion approval has been granted. Deletion approvals can be granted by a user or administrator defined in the Access & Rights rules, see Detail view tab TTL. | ||
Conversation Deletion Requests | Overview of conversations for which a deletion approval has been requested. Deletion approvals can be granted by a user or administrator defined in the Access & Rights rules, see Detail view tab TTL. | ||
Conversation Exported | Overview of exported conversation to monitor internal or external data protection regulations. | ||
Conversation Import Recording | Overview of imported conversations. | ||
Conversation Manual Analysis | Overview of analyses carried out subsequently in the detail view, by selecting a transcript language or by bulk operation Transcribe. | ||
Conversation Manual Delete | Overview of recordings deleted by a user, see Delete recordings. | ||
Conversation Not Recorded | Overview of conversations without recording. | ||
Conversation not recorded due to disable next recording | Overview of conversations which have not been recorded because the option Selective recording has been activated. | ||
Conversation Recorded | Overview of all recordings, see Tab Recording | ||
Conversation Recording Stopped | Overview of how often conversations have been stopped. The number how often conversations have been stopped is displayed, see Live conversation view. | ||
Conversation remove from safe | Overview of recordings removed from the conversation safe. Recordings added to the conversation safe are saved permanently. | ||
Conversation Replay Approval | Overview of recordings with an approved replay request. Replay requests can only be approved of by authorized users. | ||
Conversation replay from folder | Overview of replayed conversations from the conversation safe folder, see Save recordings in conversation safe. | ||
Conversation Replay Request | Overview of recordings with a replay request. Replay requests can only be approved of by authorized users. | ||
Conversation Replayed | Overview of recordings replayed by one or several users. | ||
Conversation TTL Change | Overview of recordings for which the configured retention time has been changed, see Detail view tab TTL. | ||
Conversation Uploaded | Overview of recordings replayed by one or several users. | ||
Delete folder | Overview of deleted conversation safe folders, see Remove recordings from conversation safe. | ||
Export folder | Overview of exported conversation safe folders, see Bulk operation: Option Conversation Safe | ||
Group Added | Overview of recently added groups. | ||
Group configuration changed | Overview of changed group rules. | ||
Group Deleted | Overview of deleted groups. | ||
Group license changed | Overview of changed group licenses. | ||
License Cancelled | Overview of cancelled licenses.1) | ||
License Plan Changed | Overview of changed licenses. | ||
License Purchased | Overview of purchased licenses.1) | ||
License Reinstated | Overview of reinstated licenses.1) | ||
License Renewed | Overview of renewed licenses.1) | ||
License Seat Quantity Changed | Overview of changed number of licenses by assignment of licenses. | ||
License Suspended | Overview of suspended licenses of users and groups.1) | ||
Partner Added | Overview of recently added partners.1) | ||
Partner Changed | Overview of changed partner information.1) | ||
Pattern recognition Create | Overview of created patterns, see Create patterns, | ||
Pattern recognition Delete | Overview of deleted patterns, see Delete pattern, | ||
Pattern recognition Edit | Overview of edited patterns, see Edit patterns, | ||
Policy Active | Overview of active policies, see Tab Policies tile view. | ||
Policy Create | Overview of created policies, see Create policy. | ||
Policy Deactive | Overview of deactivated policies, see Tab Policies tile view. | ||
Policy Delete | Overview of deleted policies, see Delete policy. | ||
Policy Edit | Overview of edited policies, see Edit policy. | ||
Policy Folder Changed | Overview of policies moved to different folders. | ||
Policy Rule Create | Overview of created policy rules, see Create policy rule. | ||
Policy Rule Delete | Overview of deleted policy rules, see Delete policy rule. | ||
Policy Rule Edit | Overview of edited policy rules, see Edit policy rule | ||
Recording disable cancel of next Conversation | Overview of conversations for which the function Don’t record next conversation has been disabled. | ||
Recording disable of next conversation | Overview of conversations for which the function Don’t record next conversation has been activated. | ||
Recording State Switched | Overview of conversations for which the recording state has been switched during recording. | ||
Recording stop of current Conversation | Overview of conversations for which the active recording has been stopped. | ||
Rule Assignment | Overview of rules assigned to one or several users. | ||
Rule Changes | Overview of changes to rules for one or several users | ||
Rule Creation | Overview of created rules. | ||
Rule Deletion | Overview of deleted rules. | ||
Share folder | Overview of conversation safe folders which have been shared with other users or groups, see Conversation Safe (Tab Recording). | ||
Short Key Expiration Activated | Overview of activation of key expiration date. | ||
Tenant Added | Overview of recently added tenants.1) | ||
Tenant Changed | Overview of changed tenant configurations.1) | ||
User Added | Overview of users who have added new users. | ||
User configuration changed | Overview of changes to the user configuration, see User configuration. | ||
User Deleted | Overview of users who have deleted users. | ||
User license changed | Overview of changed user licenses. Revoked and added licenses are counted. | ||
User logged in | Overview of logged-in users. | ||
User Settings Changed | Overview of changed user settings. | ||
1) Report creation for authorized administrators with special rights for tenant administration. |