Tile View

The tile view provides a clear display of the recordings, sorted by date (newest first). By default, the conversations of the last 7 days are displayed first. The order of the recordings cannot be changed. When you select a recording, the detailed view opens, see Recording Details and Metadata.

  1. Click on the icon to change to tile view.
  1. This window appears:
Tile View

Legend

Option / Function

Description

1

Table

The table provides an overview over the conversations. By default, the past 7 days are displayed. To change the time frame, see Filter.

2

Tile View

Button for Tile View.

 

Tile View Detail

The Tile View shows information of a recording. Unlike list view, you can not specify the details displayed.

Tile View Detail

Legend

Option / Function

Description

1

Checkbox

The action is performed with the selected recordings.

  1. Click on the checkbox to select the recording.

2

Title

Displays the title of the recording. In this example the title is Meeting. But it also can contain different information:

  • Manually uploaded recordings = file name, recording ID
  • Discussion, name of the discussion
  • Name of the participants
  • Chat and name of the participants
  • Number of native phone dialer

3

Start time

Displays date and time of the recording start:

  • Beginning of the call for audio and video calls
  • Beginning of the meeting
  • Beginning of the chat

4

Recording preview

Start the preview of the recordings to get a brief insight into the content of the conversation. Only the voice recording is played back.
Stops the preview of the recording.

5

Shield

Shows that the conversation is saved in a Conversation Safe Folder.

6

Media

  • audio recording
  • video recording
  • screen recording
  • chat recording
  • files

7

X

X = Number of participants

8

Conversation Type

  • Inbound: Calls coming in from external numbers.
  • Outbound: Conversations aimed at external targets.
  • Meeting: Meetings with several users or conferences.
  • Internal : Conversations within the organization.
  • Chat: Conversations in text form.
  • Upload: manually uploaded files.