Tickets

In the Tickets tab, you can create tickets, update existing tickets and get in touch with the ASC support team. The table shows you the current ticket status and relevant details. You can also generate ticket reports to analyze the requests.

Tickets can only be created by the administrator. Authorization to create and edit access rights, see Access & Right− Configure administrator rights.

  1. Click on the tab Settings.
  2. Click on the button Tickets to create a ticket or edit an existing ticket.
  1. The following window is displayed:
Tab Tickets

Overview and navigation of tickets

Legend

Option / function

Description

1

Add Ticket

Create a ticket for the ASC support team, see Create ticket.

2

Search function

Search through the listed tickets.

  1. Enter a search term and press Enter on your keyboard.

3

Export Report

Create a report of all tickets in XLSX format, see Export Report.

4

Table

The table contains the following information:

  • Case ID
  • Priority
  • State
  • Changed
  • Header
  • Created
  • Details
  • Tenant Name
  • Tenant IDs

5

List view settings

You can customize the table columns as required.

  1. Click on the icon.
  2. List view settings opens.
  3. Click on the check box and select or deselect the desired table columns.
  4. Click on the arrows or to move the arrangement of the table columns.

Description of the functions

Open help

Opens the online help, see Open help.

Refresh view

Refreshes the view of the current tab.