KPI and selected user
KPI
KPIs are used to measure and/or identify critical factors which are supposed to be taken into account in the report.
- Select the KPI type of the report in the respective field:
Overview of KPI types in detail. | |||||
Recording | Description | ||||
| Overview of all recorded incoming, outgoing, internal conversations, meetings and uploaded audio and video files. You can assign conversation types to this KPI type, see Conversation Type. | ||||
| Overview of conversations that have been checked according to the recording rules and saved subsequently. Displays the relation in percent or graphically as individual positions.
You can assign conversation types to this KPI type, see Conversation Type. | ||||
Audit logs | Description | ||||
| Overview of conversations running at the moment. | ||||
| Audit log(s) with different audit events, see Audit events to create an audit log. | ||||
| Due to an error, the call has not been recorded Example for call with problems:
| ||||
| Overview of active users: Teams status, available, busy, current display | ||||
| Check of user activity The latest active recording is displayed. − Users without an active conversation receive the date 01.01.0001, 00:00 o’clock. | ||||
| Overview of the current state of the recording bot and of the service structures.
| ||||
| Create an overview of conversations which have not been exported; indicates which recording have not beene xported in the course of an export job. | ||||
| Overview of successfully exported recordings | ||||
Analytics reports | |||||
| |||||
Wallboard | Description | ||||
| Overview of agents in a call. | ||||
| Overview of active, incoming conversations. | ||||
| Overview of all conversations. | ||||
| Overview of talk time. Average call duration is displayed as well. |
Selected User
- Click in the field Selected User.
- Enter the first letter of the name of a user or of a group.
- Select one or several users or groups from the drop-down list whose recordings and information you would like to use as basis for the report.
- Whether further recordings in addition to one’s own recordings are available to be displayed in the report depends on the access rights of the user or group.