Conversation safe (Tab Compliance)

In the conversation safe, recordings are saved permanently, i. e. their originally defined retention time (TTL) is ignored. If a recording is removed from the conversation safe, its original retention time (TTL) applies.

Conversation safe (Tab Compliance)
Conversation safe (Tab Compliance)

Description of the functionality bars

Open help

Opens the online help, see Open help.

Refresh view

Refreshes the view of the current tab.

This view displays the directories and content in columns. If no directories have been created, all recordings are displayed in the directory Unallocated by default.

(Conversation type)

= inbound
= outbound
= internal
= meeting
= chat
= Manually uploaded recordings

Header

Displays the title of the recording:

  • Manually uploaded recordings = file name, recording ID
  • Discussion, name of the discussion
  • Name of the participants
  • Chat and name of the participants

Media

= audio recording
= video recording
= screen recording
= chat recording

Date

Date of the recording

Start Time

Displays the following start time:

  • Beginning of the call for audio and video calls
  • Beginning of the meeting
  • Beginning of the chat

Duration

Indicates the duration of the recording.

Owner

Displays the owner of the call.

Attendees

Indicates the number and the names of the participants.

Conversation ID

The conversation ID created by Recording Insights is used to unambiguously identify the recording.

Description of the functionality bar Tab Conversation Safe

Add folder

Add new conversation safe folder, see Conversation safe - Add folder.

Drop-down list Actions is opened.

Folder settings

Edit conversation safe folder, see Conversation safe - Edit folder settings.

Delete folder

Delete conversation safe folder, see Conversation safe - Delete folder.

Download

Download conversation safe folder, see Conversation safe - Download folder.

Expand folder, open

Display folder content.

Collapse folder, close

Collapse folder.

Save recordings in and remove recordings from the conversation safe, see user manual Recording Insights, chapter Conversation safe (tab Recording) and Tab TTL (retention period)