Filter settings
Here, you can define the criteria according to which the display of the recording is supposed to be filtered. Each user can save one filter permanently.
Settings can be changed at any time. The filter settings can be saved without filter criteria, too (default), compare Define filter criteria (example: no filter defined, no specifications due to replay rule).
Options for the filter settings can be preconfigured in the replay rule, see Filter settings predefined by replay rule (examples). If there are specifications in the replay rule, the icon is displayed.
Exceptions: If a default filter is created in the replay rule, the icon is displayed. Users can activate or deactivate the default filter.
![](../assets/img/ASC_Symbol_Info.png)
The icon is displayed whenever a filter has been adjusted and saved for the search.
Changing settings and saving the new settings deactivates the previous settings of the filter settings.
- Click on the icon
to open the filter dialog.
- The following window appears:
![Define filter settings (example: no filter defined, no specifications due to replay rule).](../Images/png/2462307211__en-US__Web.png)
Select 1 or several options for your filter settings.
![](../assets/img/ASC_Symbol_Info.png)
Depending on the replay rule, filter options may vary.
If specifications have been defined in the replay rule, the filter settings must be changed in compliance with these specifications.
Option/Function | Description | ||
Default filter | The default filter is displayed in compliance with the replay rule. | ||
− | Active |
Users can activate or deactivate the default filter in the filter settings of the tab Recording. | |
Option/Function | Description | ||
Conversation type |
List of conversation types:
| ||
Cycle |
| ||
− | Start time | Enter customized start time and end time
| |
Recording Duration (minutes) | Option to select calls based on the recording duration in minutes.
Example: The recording duration is supposed to be between 1 and 5 minutes. | ||
Participants | In the list of participants, you can search for and select users from the Microsoft Azure AD by means of their user name (first name, last name) and/or group names. You can filter for external participants from outside the Microsoft Azure AD by entering their phone number. Microsoft Teams saves all external phone numbers with the country code added. It is possible to filter for user groups and participants at the same time. In the field Participants, define the user(s) whose recordings are supposed to be replayed.
| ||
− | Recording Owner |
| |
Integrations |
Example List of integrations
| ||
Category |
To create and edit categories, see tab Compliance, Tab Categories (tab AI Policies) or tab Settings, User configuration > Tab Categories (User configuration) according to configured user rights. | ||
Policy selection |
| ||
Conversation safe folders |
To create conversation safe directories, the access right for user access - user rights > Conversation Safe is required with full access or restricted access. Example: List of conversation safe folders
|
Search once
- Click on the button Search to filter by means of the current settings.
- The main view only displays recordings meeting all filter criteria.
- Click on the icon
to close the filter dialog.
- The settings of the filter dialog are not saved.
Save filter settings
- Click on the button Save to save the settings.
- Click on the icon
to close the filter dialog.
- In the future, the main view will only display recordings meeting all defined filter criteria.
Changes are applied as new filter and the current settings are deactivated automatically.
Check filter settings
- Click on the icon
to close the filter dialog.
- Click on the icon
(Refresh) to check the filter settings.
Cycle
List of cycles
- Today
- Yesterday
- Last 24 Hours
- Last 48 Hours
- Last 72 Hours
- Last 96 Hours
- This Week
- Last 7 Days
- Last Week
- Last 14 Days
- This Month
- Last 30 Days
- Last Month
- This Quarter
- Last Quarter
- This Year
- Last Year
- Current