Recording Types
Recording Types will appear when one or more of those check boxes are selected:
More Options...
The option More options... offers extended configuration options for different recording types and communication directions within the application. It allows users to make differentiated settings for recordable and non-recordable calls and meetings. By using these options in a targeted manner, you can control which conversations are recorded in accordance with company-specific guidelines. This provides greater flexibility and control over the recording guidelines.
Overview of recording types and their options:
Cluster | Option/Function | Recording Type | Inbound | Outbound | Meeting | External Meeting | Internal Meeting | Internal |
Record | Bulk Recording | x | x | x | x | x | x | x |
Never Record | x | x | x | x | x | x | x | |
Record On-demand | x | x | x | x | x | x | x | |
Recording Control for Bulk Recording | x | x | x | x | x | x | x | |
Record Switch | x | |||||||
Record based on meeting invite | x | x | ||||||
Allow/Deny List | Tenant Allow List | x | x | x | x | x | ||
Allow List (selected) | x | x | x | x | x | |||
Tenant Deny List | x | x | x | x | x | |||
Deny List (selected) | x | x | x | x | x | |||
Allow list - subject | x | x | ||||||
Deny list - subject | x | x | ||||||
Queue | Allow Queue Recording | x | x | x | ||||
Deny Queue Recording | x | x | x | |||||
Others | Keep/Delete | x | x | x | x | x | x | x |
Wrap-up Timer (secs) | x | x | x | x | x | |||
More options | x | x |
Description of the Option/Function
Option / Function | Description |
Bulk Recording | All conversations of the user are recorded automatically.
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Never Record | None of the user’s conversations are recorded.
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Record On-demand | The user decides whether the current recording is supposed to be recorded. The conversation can be recorded partially or started and stopped as often as required.
Dynamic window displays: Die RoD-control (record on demand) allows users to dynamically start and stop recording using DTMF codes.
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Recording Control for Bulk Recording |
Bulk recording with recording control Dynamic window displays: Die RoD-control (record on demand) allows users to dynamically start and stop recording using DTMF codes.
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Record Switch | Dynamic window displays:
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Record based on meeting invite | This option is only available in Type Meeting:
Dynamic display: An additional field for adding participants and organizers is displayed under the section Type Internal Meeting. Only users of Recording Insights can be selected as meeting organizers, see Record based on meeting invite.
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Tenant Allow List | Enables the recording of calls or meetings if certain criteria such as participants, telephone numbers or subject (meeting subject) apply, see Configure: Tenant Allow List, Allow List, Tenant Deny List, Deny List, Allow Queue Recording, Deny Queue Recording. Meeting with Subject: Review → Is recorded. Dynamic display: An additional field to add an Allow List is displayed under the section Type Internal.
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Allow List (selected) | Recording only takes place if only participants from the defined Allow List are involved, see Configure: Tenant Allow List, Allow List, Tenant Deny List, Deny List, Allow Queue Recording, Deny Queue Recording. Example: userA and userB (Allow List) are part of the call → Is recorded. External participant joins → pause. Dynamic display: An additional field to add an Allow List is displayed under the section Type Internal.
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Tenant Deny List | Prevents calls or meetings from being recorded if certain criteria such as participants, telephone numbers or meeting subject apply, see Configure: Tenant Allow List, Allow List, Tenant Deny List, Deny List, Allow Queue Recording, Deny Queue Recording. Example: Data protection non-recording of sensitive meetings or calls. Meeting with Subject: Staff appraisal → Not recorded. Dynamic display: An additional field to add an Deny List is displayed under the section Type Internal.
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Deny List (selected) | Prevents recording if only participants from the defined Deny List are present, see Configure: Tenant Allow List, Allow List, Tenant Deny List, Deny List, Allow Queue Recording, Deny Queue Recording. Example: Non-recording of internal meetings that are only held by certain groups. Meeting with userA and userB (Deny List) → Not recorded. External participant joins → Start. Dynamic display: An additional field to add an Deny List is displayed under the section Type Internal.
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Allow list - subject | Recording of meetings if the subject contains certain keywords. The keywords are matched with the meeting subject, although an exact match is not required, see Meeting subject as trigger. This option is only available in Type Meeting:
Dynamic display: An additional field to add an Allow List Meeting Subject is displayed under the section Type Internal Meeting.
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Deny list - subject | No recording of meetings if the subject contains certain keywords. The keywords are matched with the meeting subject, although an exact match is not required, see Meeting subject as trigger. This option is only available in Type Meeting:
Dynamic display: An additional field to add a Deny List Meeting Subject is displayed under the section Type Internal Meeting.
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Allow Queue Recording | Queue calls are recorded if certain criteria such as queue ID or user are met, see Configure: Tenant Allow List, Allow List, Tenant Deny List, Deny List, Allow Queue Recording, Deny Queue Recording. Example: Calls from the customer support queue are displayed. Call from customer support queue → Is recorded. If a telephone number is assigned to a queue, this can optionally be added to the display name in Microsoft Entra ID. As a result, the number is displayed in the Recordings tab under Metadata and can be searched in the recordings view. Dynamic display: An additional field to add a Allow Queue Recording List is displayed under the section Type Internal .
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Deny Queue Recording | Prevents the recording of queued calls that meet certain criteria, see Configure: Tenant Allow List, Allow List, Tenant Deny List, Deny List, Allow Queue Recording, Deny Queue Recording. Example: Exclusion of calls from the HR support queue due to data protection. Call from HR support queue → Not recorded. If a telephone number is assigned to a queue, this can optionally be added to the display name in Microsoft Entra ID. As a result, the number is displayed in the Recordings tab under Metadata and can be searched in the recordings view. Dynamic display: An additional field to add a Deny Queue Recording List is displayed under the section Type Internal .
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Keep/Delete | Define whether it is supposed to be possible to decide during the recording or during a defined wrap-up time to keep or delete the recording, see Keep/Delete. |
Wrap-up Timer (secs) | Wrap-up time of the content, after the conversation has been completed. |
in the functionality bar of the tab Recording.
and 
are displayed for started and for stopped recordings, respectively. 
