Tab AI Assistant

The AI Assistant offers users the opportunity to ask predefined or freely formulated questions to an AI and receive corresponding answers. This functionality is controlled by the AI Policy Engine and can be configured according to user rights.

Tab AI Assistant

Legend

Option / function

Description

1

Menu

Use following functions to create, edit or delete an AI Question.

2

Table

The table is divided into two sections:

  • Template AI Question group: AI Questions preconfigured by the AI.
  • Custom AI Question group: AI Questions configured by the customer.

The following content is displayed in columns:

  1. Name
  2. Description
  3. Question
  4. Active
  5. Log interaction
  6. Automated / On demand
  7. Save result

Description of the table functions

Close

Collapse sections

Open

Expand sections

Description of the functionality bar

Live call view

NOTICE! Dynamic display on tab Recording.

Current calls in real time.

Conversation Safe

NOTICE! Dynamic display on tab Recording.

Saving and managing recordings with adjusted retention time

Open help

Opens the online help, see Open Help.

Refresh view

Refreshes the view of the current tab.

Close

NOTICE! Dynamic display on tab Settings.

Return to the main settings tab.