Visualization of the recording

The visualization of the recording offers a graphical display of the recording in half-wave form. This offers an intuitive and clear analysis of the recording as you can highlight sentiments, keywords, and policies. This allows tracing the occurrence of peculiarities in the course of the conversation directly.

Display of the replay bar with spectrographs

Legend	Description	Icon	Description
1	Replay		Click on the icon to start the replay of the recording. The replay of video and speech starts. NOTICE! Chats cannot be visualized. Chats are displayed in the tab Transcript within the timeline, see Tab Transcript.
2	Position marker		The position marker indicates the current replay position. There are 2 possibilities to change the current replay position: Click on any replay position. Left-click on the position marker, hold the mouse key down and drag the position marker to the required position.
3	Sentiment display		The audio track of the recording is displayed as a half-wave with the different sentiments highlighted in color. This offers a comfortable overview of occurrence, intensity, and time. Possible colors: Marked in dark gray: unremarkable, neutral sections without classifiable text. Marked in light gray: unremarkable, neutral sections. Marked in green: positive sections. Marked in red: negative sections. Marked in yellow: Sections that cannot be clearly assigned to negative, positive or neutral sections.
4	Icons Keywords / Policies	Keyword Policy and Adherence phrases Keyword and Policy	Highlights the positions where certain keywords and/or policies appear. The icons facilitate navigation and analysis of the recording by visualizing essential information. Hover the mouse cursor above the respective icon to display a short description of the keyword or policy. Click on the respective icon to jump to the corresponding position with the position marker .
4	Icon Clean-up		Select the position where a clean-up starts or ends. NOTICE! Executed and non-executed clean-ups are displayed.
5	Show/Hide keywords and policies	Policies Keywords	Click on the check box to show or hide the corresponding icon in the visualization.
6	Variable replay speed		The Variable replay speed function allows users to flexibly adjust the replay speed of audio files. Four speed options are available: 0.75x: Slow replay speed. 1x: Normal replay speed. 1.5x: Accelerated replay speed. 2x: Very fast replay speed. Click on one of the four available speed levels. The replay speed is immediately adjusted accordingly.