Recording management
In the tab Recording, you can organize, manage, and process recordings. Its content allows you to flexibly display the recording in different views and supports powerful search and filter functions.
It depends on your user rights which of the described functions are available.
Caption | Icon and description | Description |
1 |
| Switching between tile view and list view of the recordings, see Tile view, see List view. |
2 |
| Efficiently searching for specific recordings by a selected criterion, see Search recordings. |
3 |
| Advanced option to precisely filter the search results by different criteria such as Conversation Type and Category, see Filter settings. |
4 |
| Export of recording reports as XLSX file for further processing, see Export report as XLSX file. |
5 |
| Selection of bulk actions for simultaneously managing several recordings such as deleting or exporting, see Bulk operation. |
Tile view
List view
Drop-down list search field
Filter settings
Export report
Drop-down list bulk operations