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Konversationsdetails

This group contains information about the basic details of the communication as well as information about the participants. It includes data such as date, start time, duration, participants and UserID/UserLogin. You are provided with an overview of the structured data contained in the communication recordings and allows you to take a detailed look at the calls and their participants.

Column		Description
	Conversation Type	The deployed conversation type is displayed as icon, see Conversation Type. The following system information is displayed: = Conversation Type = Type Inbound = Type Outbound = Internal conversations = Type Meeting = Chat = recording uploaded to the cloud externally
	Header	Name of the meeting in Microsoft Teams; if no name is available labelled as Meeting. For conversations with 2 participants, the Microsoft Teams login name of the participants is displayed, see Metadata Tab.
	Date	Date when the conversation took place. The date is displayed in the date format MM.DD.YYYY, see Metadata Tab.
	Start Time	Start time of the conversation. The time is displayed in 12 hours for AM and PM, see Metadata Tab.
	Duration	Duration of the conversation. The time format 00:00:00 used, which represents hours, minutes, and seconds, see Metadata Tab.
	Participants	Number and user ID of the participants, see Metadata Tab.
	User ID	Unambiguous ID of the user who started the conversation, see Metadata Tab.
	User Login	User login of the user who started the conversation, see Metadata Tab.
	Conversation ID	Unambiguous ID of the conversation, see Metadata Tab.
	Media	Deployed media type as icon, see Tile view. The following system information is displayed: = audio recording = video recording = screen recording = chat recording
	Transcript	Value indicating whether a transcript is available. The following system information is displayed: 1 = Yes 0 = no

Conversation details with errors and losses

KPI		Additional columns	Description
	Not Exported, see Audit reports.	Size/MB	Size of the conversations which have not been exported in megabyte.
		Error: Not Exported	Losses and errors. The following system information is displayed: empty = no error Database error
		Error description	Detailed description of the export error, if available. The following system information is displayed: No transcript but user with transcript rule! Audio stream not processed. Total Loss with no metadata Conversation awaiting transcript
	Not Imported, see Audit reports.	Size/MB	Size of the conversations which have not been imported in megabyte.
		Not Imported Error	Losses and errors. The following system information is displayed: empty = no error
		Error Description	Detailed description of the import error, if available. The following system information is displayed: No transcript but user with transcript rule! Audio stream not processed. Total Loss with no metadata Conversation awaiting transcript
	Policy compared, see Analytics.	Hits	Number of how often the selected policy applies, see Tab Policy.
	Category compared, see Analytics.	Hits	Number of how often the selected category applies, see Tab Category.

User and scenario details

This group provides information about the users and scenarios of the conversations. Among those are user IDs, user logins, scenario IDs and group memberships.

Columns List view		Description
	Conversation Type	The deployed conversation type is displayed as icon, see Conversation Type. The following system information is displayed: = Conversation Type = Type Inbound = Type Outbound = Internal conversations = Type Meeting = Chat = recording uploaded to the cloud externally
	Loss Type	Overview of which section of the conversation has not been recorded. The following system information is displayed: No = no error TotalLoss AudioLoss NoTranscript OtherUser OnlySilence
	Recorded	Value indicating whether the conversation has been recorded. The following system information is displayed: Yes = Ja No = No
	Header	Name of the meeting in Microsoft Teams; if no name is available labelled as Meeting. For conversations with 2 participants, the Microsoft Teams login name of the participants is displayed, see Metadata Tab.
	Date	Date when the conversation took place. The date is displayed in the date format MM.DD.YYYY, see Metadata Tab.
	Start	Start time of the conversation. The time is displayed in 12 hours for AM and PM, see Metadata Tab.
	Duration	Duration of the conversation. The time format 00:00:00 used, which represents hours, minutes, and seconds, see Metadata Tab.
	Error	Description why the conversation has not been recorded.
	Participants	Number of the participants, afterwards their user ID see Metadata Tab.
	User ID	Unambiguous ID of the user who started the conversation, see Metadata Tab.
	User Login	User login of the user who started the conversation, see Metadata Tab.
	Conversation ID	Unambiguous ID of the conversation, see Metadata Tab.
	BotApp ID	Bot cluster that has received the invitation to join this call.
	Call ID	MS Teams ID of the bot call.
	Scenario ID	MS Teams ID of the entire call scenario, see Metadata Tab.
	Tenant ID	Unambiguous ID of the tenant, see Metadata Tab.

Audit Log

This group provides you with information about audit logs and log details that are used to monitor events and activities related to the communication recordings, see Audit events for creating an audit report.

Columns List view		Description
	Date	Date then time when the audit log was requested. The time is displayed in 12 hours for AM and PM. The date is displayed in the date format MM.DD.YYYY, see Metadata Tab.
	User Login	User login of the user who requested the audit log, see Metadata Tab.
	Title	Identification of the audit event, see Audit events for creating an audit report.
	Text	User login of all participants, the content of the audit log, and the start time and date. The date is displayed in the date format MM.DD.YYYY. The time is displayed in 12 hours for AM and PM, see Metadata Tab.
	IdType	ID type of the purpose of the audit log. The following system information is displayed: Conversation ID User ID GroupId RuleId
	DataID	Unambiguous ID of the conversation, see Metadata Tab.
	Scenario ID	MS Teams ID of the entire call scenario, see Metadata Tab.
	Group	Monitored data group, see Audit events for creating an audit report. The following system information is displayed: Recording User Analysis Policy Rule
	Type	Deployed widget type, see Widget and view options.
	Key	Key to identify the audit log.
	User ID	Unambiguous ID of the user who started the conversation, see Metadata Tab.
	details	Details depending on the viewed parameter of the audit log.

Quality Management

Overview for monitoring and evaluating communication processes. It enables calls to be analyzed on the basis of predefined criteria or scorecards, i.e. assigned policies. It serves to ensure the quality of interactions and compliance with standards.

This group contains the same content as the group Conversation Details; however it contains further information. The additional information is listed below.

Column		Description
	Scorecard	Unabiguous designation of the scorecard used.
	Assessment	The evaluation result or the score achieved based on the predefined criteria in the scorecard is shown in the ratio format (achieved score / maximum score) These results reflect the performance of the agent or process.
	Evaluation key	Application of the evaluation key defined in the scorecard. This includes the definition of evaluation standards, point ranges and color coding for a clear visualization of the results, see Add scorecard.