General information |
Introduction |
Start application |
Tab Recording |
| ● Tile view
● List view
● Bulk operation
● Search recordings
● Live conversation view
● Conversation Safe (Tab Recording)
● Detail view of recording |
| | − Replay recordings
− Display audio, video or screen recordings
− Detail view tab Transcript |
| | | ▫ Automated language recognition and multi-language transcript
▫ Carry out transcript manually
▫ Translation of transcript
▫ Download
▫ Searching for content in the transcript
▫ Filter |
| | − Detail view Display maximized view of tab Transcript |
| | | ▫ Export transcript as XLSX file
▫ Translation of transcript
▫ Searching for content in the transcript |
| | − Detail view tab Policy
− Detail view tab Category
− Detail view tab Keywords
− Detail view tab Notes
− Detail view tab Fields
− Detail view tab TTL |
| | | ▫ Delete recordings
▫ Save recordings in conversation safe
▫ Remove recordings from conversation safe |
| | − Detail view tab Metadata
− Detail view of the archived conversation |
| | | ▫ Display archived conversations
▫ Restore archived conversations with restore request
▫ Restore archived conversations with restore approval |
Tab Dashboard |
| − Create report |
| | ▫ KPI and selected user
▫ Widget and view options
▫ Value Type
▫ Time format |
| − Change mode - arrange widgets
− Widget layout
− Change report and display
− Display and export report in list view |
| − Display maximized widgets
− Delete report |
Tab Settings |
| − Navigation |
| | Upload |
| | | - Upload file - language option Video Indexer
- Upload file - Language Speech To Text |
| − Tooltip
− Appearance
− Switch recording
− Analytics settings |
Open help |