Audit events for creating an audit report

Overview of audit events for the Audit Log.

Audit events

Description

Adherence AI Phrase Created

Overview of created AI-generated adherence phrases Create adherence phrases.

Adherence AI Phrase Deleted

Overview of deleted AI-generated adherence phrases Delete adherence phrases.

Adherence AI Phrase Edited

Overview of edited AI-generated adherence phrases Edit adherence phrases.

Adherence phrase Create

Overview of created adherence phrases Create adherence phrases.

Adherence phrase Delete

Overview of deleted adherence phrases Delete adherence phrases.

Adherence phrase Edit

Overview of edited adherence phrases Edit adherence phrases.

Audit export

Overview of exported reports, see Display and export report in list view.

Category Create

Overview of created categories, see Create category

Category Delete

Overview of deleted categories, see Delete category.

Category Edit

Overview of edited categories, see Edit category.

Compliance question Create

Overview of edit created AI question, see Add AI question.

Compliance question Delete

Overview of deleted AI question, see Delete AI question.

Compliance question Edit

Overview of edit created AI question, see Edit AI question.

Conversation add to safe

Overview of recordings added to the conversation safe. Recordings added to the conversation safe are saved permanently, see Conversation safe (Tab Recording).

Conversation Announcement Disabled

Overview of deactivated phone calls, counts each call only once. Only unique telephone numbers are counted to ensure accurate monitoring. Repeated calls from the same number are not counted, see chapter Suppress PSTN notification for a user.

Conversation Archived

Overview of conversations archived in the archive storage, see Detail View of archived Recordings.

Conversation Archived Media Approved

Overview of approved restore requests of recordings from the archive storage, see Restore archived conversations with restore approval.

Conversation Archived Media Request

Overview of restore requests of recordings from the archive storage, see Restore archived conversations with restore request.

Conversation Archived Media Restore

Overview of restored recordings from the archive storage, see Detail View of archived Recordings.

Conversation Clean-up added

Overview of Clean-up actions that have been scheduled for a recording to mute specific sections, see Clean-up tab in the Recording Detail View, see Tab Clean-up.

Conversation Clean-up executed

Overview of Clean-up actions that have been performed to mute sections of a recording. Once executed, these actions are final and cannot be edited or undone, see Tab Clean-up.

Conversation Deleted

Overview of conversations that have been permanently deleted, e.g. via retention expiry or manual removal.

Conversation Manual Delete

Overview of recordings deleted by a user, see Delete recordings.

Conversation Deletion Approvals

Overview of conversations for which deletion approval has been granted. Deletion authorizations can be issued by a user or admin defined in the Access & Rights Rules, see Tab TTL (retention period).

Conversation Deletion Requests

Overview of conversations for which a deletion approval has been requested. Deletion authorizations can be issued by a user or admin defined in the Access & Rights Rules, see Tab TTL (retention period).

Conversation Detected As Duplicate

Overview of conversations identified as duplicates. Duplicate detection helps maintain data integrity and avoid redundant entries.

Conversation Exported

Overview of exported conversation to monitor internal or external data protection regulations.

Conversation Import Recording

Overview of imported conversations.

Conversation Manual Analysis

Overview of analyses carried out subsequently in the detail view, by selecting a transcript language or by bulk operation Transcribe.

Conversation Manual Delete

Overview of recordings deleted by a user, see Delete recordings.

Conversation Not Recorded

Overview of conversations that have not been recorded.

Conversation not recorded due to disable next recording

Overview of conversations that were not recorded because the selective recording option was activated.

Conversation Recorded

For an overview of all recordings, see Tab Recording.

Conversation Recording Stopped

Overview of how often conversations have been stopped. The number how often conversations have been stopped is displayed, see Live View of the Conversation.

Conversation remove from safe

Overview of recordings removed from the conversation safe. Recordings added to the conversation safe are saved permanently, see

Conversation Replay Approval

Overview of recordings with an approved replay request. Replay requests can only be approved of by authorized users.

Conversation replay from folder

Overview of replayed conversations from the conversation safe folder, see Save recordings in conversation safe.

Conversation Replay Request

Overview of recordings with a replay request. Replay requests can only be approved of by authorized users.

Conversation Replayed

Overview of recordings replayed by one or several users.

Conversation Replayed via Link

Overview of conversations that were replayed via a shared link. Includes the date of replay, IP address of the user who accessed it, conversation ID, scenario ID (if available), metadata (if still available), and user ID (IP address), see Detail View of shared conversations.

See administration manual Recording Insights: Tab Settings > User configuration > Tab Rules > Configure Access & Right > Access & Right - Configure User Rights.

Conversation Shared via Link

Overview of conversations that were shared via a direct replay link. The audit log includes the date of sharing, the user who shared it, the shared text snippet (if applicable), conversation ID, scenario ID (if available), metadata (if still available), and the user ID of the person who shared it, see Detail View of shared conversations.

See administration manual Recording Insights: Tab Settings > User configuration > Tab Rules > Configure Access & Right > Access & Right - Configure User Rights.

Conversation TTL Change

Overview of recordings for which the configured retention time has been changed, see Tab TTL (retention period).

Conversation Uploaded

Overview of recordings replayed by one or several users.

Dashboard Created

Overview of created dashboards for data visualization and analysis, see Create Dashboard.

Dashboard Deleted

Overview of deleted dashboards, see Delete Dashboard.

Dashboard Changed

Overview of modified dashboards, see Change Dashboard.

Delete folder

Overview of deleted conversation safe folders, see Remove Recordings from Conversation Safe.

Export folder

Overview of exported conversation safe folders, see Bulk Operation: Add to safe

Group Added

Overview of recently added groups.

Group configuration changed

Overview of changed group rules.

Group Deleted

Overview of deleted groups.

Group licence changed

Overview of changed group licenses.

License Cancelled

Overview of cancelled licenses.¹⁾

License Plan Changed

Overview of changed licenses.

License Purchased

Overview of purchased licenses.¹⁾

License Reinstated

Overview of reinstated licenses.¹⁾

License Renewed

Overview of renewed licenses.¹⁾

License Seat Quantity Changed

Overview of changed number of licenses by assignment of licenses.

License Suspended

Overview of suspended licenses of users and groups.¹⁾

Log AI Assistant Question Interaction

Overview of questions asked with the AI Assistant.

Partner Added

Overview of recently added partners.¹⁾

Partner Changed

Overview of changed partner information.¹⁾

Pattern recognition Create

Overview of created patterns, see Create patterns.

Pattern recognition Delete

Overview of deleted patterns, see Delete pattern.

Pattern recognition Edit

Overview of edit pattern, see Edit patterns,

Policy Active

For an overview of active policies, see Tile View.

Policy Analyzed

Overview of automatically analyzed conversations based on active policies. All listed results refer exclusively to automated scorecards. Click on "Text" in the entry list to sort by scorecard evaluation, see Add Scorecard Automated Evaluation.

Policy Create

Overview of created policies, see Add Policy

Policy Deactive

Overview of active policies, see Tile View.

Policy Delete

Overview of deleted policies, see Delete Policy

Policy Edit

Overview of edit policy, see Edit Policy

Policy Folder Changed

Overview of policies moved to different folders.

Policy Rule Create

Overview of created policy rules, see Add Policy Rule.

Policy Rule Delete

Overview of deleted policy rules, see Delete Policy Rule.

Policy Rule Edit

Overview of edit policy rule, see Edit Policy Rule,

Recording disable cancel of next Conversation

Overview of conversations for which the function Don’t record next conversation has been disabled.

Recording disable of next conversation

Overview of conversations for which the function Don’t record next conversation has been activated.

Recording State Switched

Overview of conversations for which the recording state has been switched during recording.

Recording stop of current Conversation

Overview of conversations for which the active recording has been stopped.

Report Changed

Overview of modified reports, e.g. filter changes, see Edit Report.

Report Created

Overview of created reports for documentation or auditing purposes, see Create Report.

Report Deleted

Overview of deleted reports, see Delete Report.

Rule Assignment

Overview of rules assigned to one or several users.

Rule Changes

Overview of changes to rules for one or several users

Rule Creation

Overview of created rules.

Rule Deletion

Overview of deleted rules.

Scorecard Created

Overview of created scorecards relevant for Quality Management, see Add Scorecard.

Scorecard Deleted

Overview of deleted scorecards relevant for Quality Management, see Delete Scorecard.

Scorecard Edited

Overview of edited scorecards relevant for Quality Management, see Edit Scorecard.

Scorecard result Edited

Overview of edited scorecard results relevant for quality management, see Edit Scorecard.

Share folder

Overview of conversation safe folders which have been shared with other users or groups, see Conversation safe (Tab Recording).

Short Key Expiration Activated

Overview of activation of the key expiry date.

Tenant Added

Overview of new tenants added.¹⁾

Tenant AI Log Activated

Overview of activated AI logging at tenant level to enable tracking of AI-related actions.

Tenant AI Log Created

Overview of newly created AI logs for a tenant.

Tenant AI Log Dates Changed

Overview of changes to the logging date range for AI activity on tenant level.

Tenant AI Log Deactivated

Overview of deactivated AI logging for the tenant.

Tenant AI Log Users Changed

Overview of users included or removed from AI logging at tenant level, see Tenant Settings – AI Logs.

Tenant Changed

Overview of changed Tenant configurations.¹⁾

User Added

Overview of all users who have added new users.
NOTICE! If users create several other new users, users are listed in the report according to the number of users they have added.

User configuration changed

For an overview of changes to the user configuration, see User configuration.

User Deleted

Overview of all users who have deleted users.
NOTICE! If a user deletes several users, the user is listed in the report according to the number of users they have deleted.

User licence changed

Overview of changed user licenses. Revoked and added licenses are counted.

User logged in

Overview of users currently logged in.

User Settings Changed

Overview of changed user settings.

^{1) Report creation for authorized administrators with special rights for tenant administration.}