Alarm Configuration

The alarm configuration sends you notifications by e-mail. You define the conditions under which the notification is to be sent. Here you can configure an alarm that notifies you by email when a certain condition occurs.

Alarm Configuration
Alarm Configuration

Legend

Option / function

Description

1

valueType

  1. In the drop-down list, valueType, select a comparison operator.
    > is greater than
    < is smaller than
    >= is greater than or equal to
    <= is smaller than or equal as
    == is identical with, same as
    <> is unequal

2

Value

  1. In the field Value, enter a number as threshold value. This value defines when a notification is issued.

Example: 35 as required number of inbound calls.

Example Alarm (KPI: inbound; View option: Number; Value: Number, Period of time: Cycle: This Month):
Value < (is smaller than) the result of the report for inbound calls.
If there are fewer than 35 inbound calls a day, a notification is sent to the indicated e-mail address(es).

3

Mail

NOTICE! E-Mails can be sent to internal and external users depending on the tenant configuration Use a comma to separate several e-mail addresses.

  1. In the field Mail, enter one or several e-mail addresses.

4

Check Validity

  1. Check with the button Check Validity whether the e-mail address(es) correspond to the specifications of the client configuration.