Alarm Configuration

The alarm configuration sends you notifications by email. You define the conditions under which the notification is to be sent. Here you can configure an alarm that notifies you by email when a certain condition occurs.

Alarm Configuration
Alarm Configuration

Legend

Option / function

Description

1

valueType

  1. In the drop-down list, valueType, select a comparison operator.
    > is greater than
    < is smaller than
    >= is greater than or equal to
    <= is smaller than or equal as
    == is identical with, same as
    <> is unequal

2

Value

  1. In the field Value, enter a number as threshold value. This value defines when a notification is issued.

Example: 35 as required number of inbound calls.

Example Alarm (KPI: inbound; View option: Number; Value: Number, Period of time: Cycle: This Month):
Value < (is smaller than) the result of the report for inbound calls.
If there are fewer than 35 inbound calls a day, a notification is sent to the indicated e-mail address(es).

3

Mail

NOTICE! E-Mails can be sent to internal and external users depending on the tenant configuration Use a comma to separate several e-mail addresses.

  1. In the field Mail, enter one or several e-mail addresses.

4

Check Validity

  1. Check with the button Check Validity whether the e-mail address(es) correspond to the specifications of the client configuration.