The alarm configuration sends you notifications by e-mail. You define the conditions under which the notification is to be sent. Here you can configure an alarm that notifies you by email when a certain condition occurs.
Alarm Configuration
Legend
Option / function
Description
1
valueType
In the drop-down list, valueType, select a comparison operator. > is greater than < is smaller than >= is greater than or equal to <= is smaller than or equal as == is identical with, same as <> is unequal
2
Value
In the field Value, enter a number as threshold value. This value defines when a notification is issued.
Example: 35 as required number of inbound calls.
Example Alarm (KPI: inbound; View option: Number; Value: Number, Period of time: Cycle: This Month): Value < (is smaller than) the result of the report for inbound calls. If there are fewer than 35 inbound calls a day, a notification is sent to the indicated e-mail address(es).
3
Mail
NOTICE! E-Mails can be sent to internal and external users depending on the tenant configuration Use a comma to separate several e-mail addresses.
In the field Mail, enter one or several e-mail addresses.
4
Check Validity
Check with the button Check Validity whether the e-mail address(es) correspond to the specifications of the client configuration.