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General information
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Introduction
Start application
Tab Recording
Recording Management
Tile View
List View
Search Recordings
Filter Settings
Preset Filter Settings through a Replay Rule (examples)
Bulk Operation
Bulk Operation: Export
Bulk Operation: Export transcript
Bulk Operation: Export metadata
Bulk Operation: Transcribe
Bulk Operation: Delete selected
Bulk Operation: Add to safe
Bulk Operation: Remove from safe
Live Call Control and Recording
Live View of the Conversation
Current Conversation
Call Control via DTMF-Signals and PSTN-Announcement-Management
Conversation Safe
Add Conversation Safe
Edit Conversation Safe
Delete Conversation Safe
Export Conversation Safe
Detail View of archived Recordings
Display archived conversations
Restore archived conversations with restore request
Restore archived conversations with restore approval
Recording Details and Metadata
Video recording and screen sharing
Visualization of the recording
AI Assistant Cora
Detail view
Tab Transcript
Manual adjustment of transcript language
Conversation Download
Multi-lingual transcript
Screenshare Summary
Tab Policy
Tab Quality Management
Tab Category
Tab Keywords
Tab Notes
Tab Fields
Tab TTL (retention period)
Save recordings in conversation safe
Remove recordings from conversation safe
Tab Clean-up
Tab Metadata
Tab AI Assistant History
New UI | Tab Recording
Recording State
Recordings
To Do
To Do Requests
Archived
Conversation Safe
Add Conversation Safe Folder
Edit Conversation Safe Folder
Delete Conversation Safe Folder
Export Conversation Safe Folder
Help, Refresh and Live View
Live View
Call Control via DTMF-Signals and PSTN-Announcement-Management
Search and Filter
Search
Filter
View, Table and Export
Excel Export
List View
Tile View
Recording Details and Metadata
Actions
Metadata
Video Recording and Screensharing
Visualization of the Recording
Tab Dashboard
Dashboard
Create Dashboard
Change Dashboard
Delete Dashboard
Dashboard Templates
Report and Widget
Create Report
KPI
Recording
Audit
Audit events for creating an audit report
Analytics
Quality Management
Wallboard
Alarm Configuration
Widget
Send as Email
Time Format
Edit Report
Delete Report
Open Report
Display and Export Report in List View
Export Report as XLSX-file
Widget
Authorizations
Tab AI Policies
Tab Policies
Tile View
List View
Add Policy
Edit Policy
Delete Policy
Tab Policy Rules
Add Policy Rule
Criteria
Edit Policy Rule
Select Trigger Type Keywords
Select Trigger Type Keyword Categories
Select Trigger Type Patterns
Select Trigger Type Adherence phrases
Delete Policy Rule
Tab Trigger Types
Tab Adherence Phrases
Add Adherence Phrases
Edit Adherence Phrases
Delete Adherence Phrases
Tab AI Adherence Phrases
Add AI Adherence Phrase
Edit AI Adherence Phrase
Delete AI Adherence Phrase
Tab AI Questions
Add AI Question
Edit AI Question
Delete AI Question
Tab Categories
Add Category
Define Keyword and Soundslike
Import
Frequency
Action based on Categorization
Edit Category
Define Keyword and Soundslike
Import
Frequency
Action based on Categorization
Delete Category
Tab Patterns
Add Patterns
Add Pattern with Fragments
Add Pattern with regular Expression
Edit Patterns
Edit Pattern with Fragments
Edit Pattern with regular Expression
Delete Pattern
Tab Quality Management
Add Scorecard
Add Scorecard Manual Evaluation
Add Scorecard Automated Evaluation
Edit Scorecard
Delete Scorecard
Tab AI Categorization
Add AI Categorization
Edit AI Categorization
Delete AI Categorization
Tab AI Assistant
Add Question
Edit Question
Delete Question
Tab Settings
Copilot Agent
Permission Request
Skills and Prompts
Copilot Agent in Teams
Copilot Outlook
Open Help
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