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General information
Introduction
Start application
Tab Recording
Tile view
List view
Configure list view
Search recordings
Filter settings
Bulk operation
Bulk operation: Option Export
Bulk operation: Option Export Transcript
Bulk operation: Option Export Metadata
Bulk operation: Option Transcribe
Bulk operation: Option Delete
Bulk operation: Option Conversation Safe
Live conversation view
Record current conversation
Working with a DTMF phone
Start and stop function for users with a DTMF phone
Suppress PSTN notification for a user
Conversation Safe (Tab Recording)
Save recordings in conversation safe via the tab Recording
Bulk operation: Option Conversation Safe
Remove recordings from conversation safe
Detail view of recording
Replay recordings
Display audio, video or screen recordings
Detail view tab Transcript
Carry out transcript manually
Translation of transcript
Download
Searching for content in the transcript
Filter
Automated language recognition and multi-language transcript
Detail view Display maximized view of tab Transcript
Export transcript as XLSX file
Translation of transcript
Searching for content in the transcript
Detail view tab Policy
Detail view tab Category
Detail view tab Keywords
Detail view tab Notes
Detail view tab Fields
Detail view tab TTL
Delete recordings
Save recordings in conversation safe
Remove recordings from conversation safe
Detail view tab Metadata
Download
Detail view of the archived conversation
Display archived conversations
Restore archived conversations with restore request
Restore archived conversations with restore approval
Tab Compliance
Tab Policies
Tab Policies tile view
Tab Policies list view
Create policy
Edit policy
Delete policy
Tab Policy Rules
Create policy rule
Select trigger type Keywords
Select trigger type Keyword categories
Select trigger type Pattern detection
Select trigger type Adherence phrases
Edit policy rule
Select trigger type Keywords
Select trigger type Keyword categories
Select trigger type Pattern detection
Select trigger type Adherence phrases
Delete policy rule
Tab Patterns
Create patterns
Create pattern with fragments
Create pattern with regular expression
Edit patterns
Edit pattern with fragments
Edit pattern with regular expression
Delete pattern
Tab Adherence phrases
Create adherence phrases
Edit adherence phrases
Delete adherence phrases
Tab Categories (tab Compliance)
Create category
Define keyword and soundslike
Import
Frequency
Action based on categorization
Edit category
Define keyword and soundslike
Import
Frequency
Action based on categorization
Delete category
Conversation safe (Tab Compliance)
Create conversation safe folder
Edit conversation safe folder
Tab Dashboard
Create report
KPI and selected user
Audit events to create an audit log
Further options for analysis
Widget and view options
Further options for alarm configuration and send as mail
Conversation Type
Value Type
Time format
Change mode - arrange widgets
Widget layout
Change report and display
Display and export report in list view
Display maximized widgets
Delete report
Tab Settings
Upload
Upload file - language option Video Indexer
Upload file - Language Speech To Text
Open help
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