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    • General information
      • Introduction
        • Start application
          • Tab Recording
            • Recording details and metadata
              • Visualization of the recording
                • Video recording and screen sharing
                  • Detail view
                    • Tab Transcript
                      • Manual adjustment of transcript language
                        • Conversation Download
                          • Open AI
                            • Multi-lingual transcript
                            • Tab Policy
                              • Registerkarte Quality Management
                                • Tab Category
                                  • Tab Keywords
                                    • Tab Notes
                                      • Tab Fields
                                        • Tab TTL (retention period)
                                          • Save recordings in conversation safe
                                            • Remove recordings from conversation safe
                                            • Metadata Tab
                                          • Recording management
                                            • Tile view
                                              • List view
                                                • Search recordings
                                                  • Filter settings
                                                    • Preset filter settings through a replay rule (examples)
                                                    • Bulk operation
                                                      • Bulk operation: Export
                                                        • Bulk operation: Export transcript
                                                          • Bulk operation: Export metadata
                                                            • Bulk Operation: Transcribe
                                                              • Bulk operation: Delete selected
                                                                • Bulk Operation: Add to safe
                                                                  • Bulk operation: Remove from safe
                                                                • Live call control and recording
                                                                  • Live view of the conversation
                                                                    • Record current conversation
                                                                      • Call control via DTMF-signals and PSTN-announcement-management
                                                                      • Conversation safe (tab Recording)
                                                                        • Save recordings in conversation safe via the tab Recording
                                                                          • Remove recordings from conversation safe
                                                                          • Detail view of archived recordings
                                                                            • Display archived conversations
                                                                              • Restore archived conversations with restore request
                                                                                • Restore archived conversations with restore approval
                                                                            • Tab Dashboard
                                                                              • Create more dashboards
                                                                                • Create Report
                                                                                  • KPI
                                                                                    • Recording
                                                                                      • Audit reports
                                                                                        • Audit events for creating an audit report
                                                                                        • Analytics
                                                                                          • Quality Management
                                                                                            • Wallboard
                                                                                            • Selected User
                                                                                              • Widget and view options
                                                                                                • Further options for the alarm configuration
                                                                                                • Conversation Type
                                                                                                  • Value
                                                                                                    • Time Format
                                                                                                    • Change mode - arrange widgets
                                                                                                      • Edit widget
                                                                                                        • Change report and display
                                                                                                          • Delete report
                                                                                                            • Display maximized widgets
                                                                                                              • Display and export report in list view
                                                                                                                • Display report in list view
                                                                                                                  • Export report as XLSX file
                                                                                                              • Tab AI Policies
                                                                                                                • Tab Policies
                                                                                                                  • Tile view
                                                                                                                    • List view
                                                                                                                      • Add policy
                                                                                                                        • Policy Edit
                                                                                                                          • Delete policy
                                                                                                                          • Registerkarte Quality Management
                                                                                                                            • Add scorecard
                                                                                                                              • Edit scorecard
                                                                                                                                • Delete scorecard
                                                                                                                                • Tab Policy Rules
                                                                                                                                  • Create policy rule
                                                                                                                                    • Trigger types
                                                                                                                                    • Edit policy rule
                                                                                                                                      • Select trigger type Keywords
                                                                                                                                        • Select trigger type Keyword categories
                                                                                                                                          • Select trigger type Patterns
                                                                                                                                            • Select trigger type Adherence phrases
                                                                                                                                            • Delete policy rule
                                                                                                                                            • Tab Patterns
                                                                                                                                              • Create patterns
                                                                                                                                                • Create pattern with fragments
                                                                                                                                                  • Create pattern with regular expression
                                                                                                                                                  • Edit patterns
                                                                                                                                                    • Edit pattern with fragments
                                                                                                                                                      • Edit pattern with regular expression
                                                                                                                                                      • Delete pattern
                                                                                                                                                      • Drop-down list: Adherence phrases, AI Adherence phrases
                                                                                                                                                        • Adherence phrases
                                                                                                                                                          • Create adherence phrases
                                                                                                                                                            • Edit adherence phrases
                                                                                                                                                              • Delete adherence phrases
                                                                                                                                                              • AI Adherence phrases
                                                                                                                                                                • Add phrase
                                                                                                                                                                  • Edit phrase
                                                                                                                                                                    • Delete phrase
                                                                                                                                                                  • AI Questions
                                                                                                                                                                    • Add question
                                                                                                                                                                      • Edit AI question
                                                                                                                                                                        • Delete AI question
                                                                                                                                                                        • Drop-down list: Categories, AI Categorization.
                                                                                                                                                                          • Categories
                                                                                                                                                                            • Create and edit category
                                                                                                                                                                              • Define keyword and soundslike
                                                                                                                                                                                • Import
                                                                                                                                                                                  • Frequency
                                                                                                                                                                                    • Action based on categorization
                                                                                                                                                                                    • Edit category
                                                                                                                                                                                      • Define keyword and soundslike
                                                                                                                                                                                        • Import
                                                                                                                                                                                          • Frequency
                                                                                                                                                                                            • Action based on categorization
                                                                                                                                                                                            • Delete category
                                                                                                                                                                                            • AI Categorization
                                                                                                                                                                                              • Add AI categorization
                                                                                                                                                                                                • Edit AI categorization
                                                                                                                                                                                                  • Delete AI categorization
                                                                                                                                                                                                • Conversation safe (Tab Compliance)
                                                                                                                                                                                                  • Create conversation safe directory
                                                                                                                                                                                                    • Edit conversation safe directories
                                                                                                                                                                                                  • Tab Settings
                                                                                                                                                                                                    • Open help
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