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  • Tab Recording
    • Recording details and metadata
      • Visualization of the recording
        • Video recording and screen sharing
          • Detail view
            • Tab Transcript
              • Manual adjustment of transcript language
                • Download
                  • Open AI
                    • Multi-lingual transcript
                    • Tab Policy
                      • Tab Quality Management
                        • Tab Category
                          • Tab Keywords
                            • Tab Notes
                              • Tab Fields
                                • Tab TTL (retention period)
                                  • Save recordings in conversation safe
                                    • Remove recordings from conversation safe
                                    • Tab Metadata
                                  • Recording management
                                    • Tile view
                                      • List view
                                        • Search recordings
                                          • Filter settings
                                            • Filter settings predefined by replay rule (examples)
                                            • Bulk operation
                                              • Bulk operation: Export
                                                • Bulk operation: Export transcript
                                                  • Bulk operation: Export metadata
                                                    • Bulk Operation: Transcribe
                                                      • Bulk operation: Delete selected
                                                        • Bulk Operation: Add to safe
                                                          • Bulk operation: Remove from safe
                                                        • Live call control and recording
                                                          • Live conversation view
                                                            • Record current conversation
                                                              • Call control via DTMF-signals and PSTN-announcement-management
                                                              • Conversation safe (tab Recording)
                                                                • Save recordings in conversation safe via the tab Recording
                                                                  • Remove recordings from conversation safe
                                                                  • Detail view of archived recordings
                                                                    • Display archived conversations
                                                                      • Restore archived conversations with restore request
                                                                        • Restore archived conversations with restore approval
                                                                    • HTML contents
                                                                      • General information
                                                                        • Introduction
                                                                          • Start application
                                                                            • Tab Dashboard
                                                                              • Create additional dashboards
                                                                                • Create report
                                                                                  • KPI
                                                                                    • Recording
                                                                                      • Audit logs
                                                                                        • Audit events to create an audit log
                                                                                        • Analytics reports
                                                                                          • Quality management
                                                                                            • Wallboard
                                                                                            • Selected User
                                                                                              • Widget and view options
                                                                                                • Further options for alarm configuration
                                                                                                • Conversation type
                                                                                                  • Value Type
                                                                                                    • Time format
                                                                                                    • Change mode - arrange widgets
                                                                                                      • Edit widget
                                                                                                        • Change report and display
                                                                                                          • Delete report
                                                                                                            • Display maximized widgets
                                                                                                              • Display and export report in list view
                                                                                                                • Display report in list view
                                                                                                                  • Export report as XLSX file
                                                                                                              • Tab AI Policies
                                                                                                                • Tab Policies
                                                                                                                  • Tile view
                                                                                                                    • List view
                                                                                                                      • Create policy
                                                                                                                        • Edit policy
                                                                                                                          • Delete policy
                                                                                                                          • Tab Quality Management
                                                                                                                            • Add scorecard
                                                                                                                              • Edit scorecard
                                                                                                                                • Delete scorecard
                                                                                                                                • Tab Policy Rules
                                                                                                                                  • Create policy rule
                                                                                                                                    • Trigger types
                                                                                                                                    • Edit policy rule
                                                                                                                                      • Select trigger type Keywords
                                                                                                                                        • Select trigger type Keyword categories
                                                                                                                                          • Select trigger type Patterns
                                                                                                                                            • Select trigger type Adherence phrases
                                                                                                                                            • Delete policy rule
                                                                                                                                            • Tab Patterns
                                                                                                                                              • Create patterns
                                                                                                                                                • Create pattern with fragments
                                                                                                                                                  • Create pattern with regular expression
                                                                                                                                                  • Edit patterns
                                                                                                                                                    • Edit pattern with fragments
                                                                                                                                                      • Edit pattern with regular expression
                                                                                                                                                      • Delete pattern
                                                                                                                                                      • Drop-down list: Adherence phrases, AI Adherence phrases
                                                                                                                                                        • Adherence phrases
                                                                                                                                                          • Create adherence phrases
                                                                                                                                                            • Edit adherence phrases
                                                                                                                                                              • Delete adherence phrases
                                                                                                                                                              • AI Adherence phrases
                                                                                                                                                                • Add phrase
                                                                                                                                                                  • Edit phrase
                                                                                                                                                                    • Delete phrase
                                                                                                                                                                  • AI Questions
                                                                                                                                                                    • Add AI question
                                                                                                                                                                      • Edit AI question
                                                                                                                                                                        • Delete AI question
                                                                                                                                                                        • Drop-down list: Categories, AI Categorization.
                                                                                                                                                                          • Categories
                                                                                                                                                                            • Create category
                                                                                                                                                                              • Define keyword and soundslike
                                                                                                                                                                                • Import
                                                                                                                                                                                  • Frequency
                                                                                                                                                                                    • Action based on categorization
                                                                                                                                                                                    • Edit category
                                                                                                                                                                                      • Define keyword and soundslike
                                                                                                                                                                                        • Import
                                                                                                                                                                                          • Frequency
                                                                                                                                                                                            • Action based on categorization
                                                                                                                                                                                            • Delete category
                                                                                                                                                                                            • AI Categorization
                                                                                                                                                                                              • Add AI categorization
                                                                                                                                                                                                • Edit AI categorization
                                                                                                                                                                                                  • Delete AI categorization
                                                                                                                                                                                                • Conversation safe (Tab Compliance)
                                                                                                                                                                                                  • Create conversation safe directory
                                                                                                                                                                                                    • Edit conversation safe directories
                                                                                                                                                                                                  • Tab Settings
                                                                                                                                                                                                    • User configuration
                                                                                                                                                                                                      • Tab Categories (User configuration)
                                                                                                                                                                                                        • Create category
                                                                                                                                                                                                          • Define keyword and soundslike
                                                                                                                                                                                                            • Import
                                                                                                                                                                                                              • Frequency
                                                                                                                                                                                                                • Action based on categorization
                                                                                                                                                                                                                • Edit category
                                                                                                                                                                                                                  • Define keyword and soundslike
                                                                                                                                                                                                                    • Import
                                                                                                                                                                                                                      • Frequency
                                                                                                                                                                                                                        • Action based on categorization
                                                                                                                                                                                                                        • Delete category
                                                                                                                                                                                                                      • Upload
                                                                                                                                                                                                                        • Upload file - language option Video Indexer
                                                                                                                                                                                                                          • Upload file - Language Speech To Text
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