logo
  • Home
  • Index
  • Glossary
Language
DeutschEnglish (US)
  • Home
  • HTML contents
    • General information
      • Introduction
        • Start application
          • Tab Recording
            • Recording details and metadata
              • Video recording and screen sharing
                • Visualization of the recording
                  • AI Assistent
                    • Detail view
                      • Tab Transcript
                        • Manual adjustment of transcript language
                          • Conversation Download
                            • Multi-lingual transcript
                            • Tab Policy
                              • Tab quality management
                                • Tab Category
                                  • Tab Keywords
                                    • Tab Notes
                                      • Tab Fields
                                        • Tab TTL (retention period)
                                          • Save recordings in conversation safe
                                            • Remove recordings from conversation safe
                                            • Metadata Tab
                                              • AI Assistent History
                                            • Recording management
                                              • Tile view
                                                • List view
                                                  • Search recordings
                                                    • Filter settings
                                                      • Preset filter settings through a replay rule (examples)
                                                      • Bulk operation
                                                        • Bulk operation: Export
                                                          • Bulk operation: Export transcript
                                                            • Bulk operation: Export metadata
                                                              • Bulk Operation: Transcribe
                                                                • Bulk operation: Delete selected
                                                                  • Bulk Operation: Add to safe
                                                                    • Bulk operation: Remove from safe
                                                                  • Live call control and recording
                                                                    • Live view of the conversation
                                                                      • Record current conversation
                                                                        • Call control via DTMF-signals and PSTN-announcement-management
                                                                        • Conversation safe (tab Recording)
                                                                          • Save recordings in conversation safe via the tab Recording
                                                                            • Remove recordings from conversation safe
                                                                            • Detail view of archived recordings
                                                                              • Display archived conversations
                                                                                • Restore archived conversations with restore request
                                                                                  • Restore archived conversations with restore approval
                                                                              • Tab Dashboard
                                                                                • Create, edit and delete dashboard
                                                                                  • Dashboard Templates
                                                                                    • Create and edit report
                                                                                      • KPI
                                                                                        • Recording
                                                                                          • Audit reports
                                                                                            • Audit events for creating an audit report
                                                                                            • Analytics
                                                                                              • Quality Management
                                                                                                • Wallboard
                                                                                                • Selected User
                                                                                                  • Widget and view options
                                                                                                    • Further options for the alarm configuration
                                                                                                    • Conversation Type
                                                                                                      • Value
                                                                                                        • Time Format
                                                                                                        • Delete report
                                                                                                          • Change mode - arrange widgets
                                                                                                            • Edit and delete widget from report.
                                                                                                              • Change report and display
                                                                                                                • Display maximized widgets
                                                                                                                  • Display and export report in list view
                                                                                                                    • Display report in list view
                                                                                                                      • Export report as XLSX file
                                                                                                                  • Tab AI Policies
                                                                                                                    • Tab Policies
                                                                                                                      • Tile view
                                                                                                                        • List view
                                                                                                                          • Add policy
                                                                                                                            • Policy Edit
                                                                                                                              • Delete policy
                                                                                                                              • Tab quality management
                                                                                                                                • Add scorecard
                                                                                                                                  • Edit scorecard
                                                                                                                                    • Delete scorecard
                                                                                                                                    • Tab Policy Rules
                                                                                                                                      • Create policy rule
                                                                                                                                        • Criteria
                                                                                                                                        • Edit policy rule
                                                                                                                                          • Select trigger type Keywords
                                                                                                                                            • Select trigger type Keyword categories
                                                                                                                                              • Select trigger type Patterns
                                                                                                                                                • Select trigger type Adherence phrases
                                                                                                                                                • Delete policy rule
                                                                                                                                                • Tab Patterns
                                                                                                                                                  • Create patterns
                                                                                                                                                    • Create pattern with fragments
                                                                                                                                                      • Create pattern with regular expression
                                                                                                                                                      • Edit patterns
                                                                                                                                                        • Edit pattern with fragments
                                                                                                                                                          • Edit pattern with regular expression
                                                                                                                                                          • Delete pattern
                                                                                                                                                          • Drop-down list: Adherence phrases, AI Adherence phrases
                                                                                                                                                            • Adherence phrases
                                                                                                                                                              • Create adherence phrases
                                                                                                                                                                • Edit adherence phrases
                                                                                                                                                                  • Delete adherence phrases
                                                                                                                                                                  • AI Adherence phrases
                                                                                                                                                                    • Add phrase
                                                                                                                                                                      • Edit phrase
                                                                                                                                                                        • Delete phrase
                                                                                                                                                                      • AI Questions
                                                                                                                                                                        • Add question
                                                                                                                                                                          • Edit AI question
                                                                                                                                                                            • Delete question
                                                                                                                                                                            • AI Assistant
                                                                                                                                                                              • Add Question
                                                                                                                                                                                • Edit Question
                                                                                                                                                                                  • Delete Question
                                                                                                                                                                                  • Drop-down list: Categories, AI Categorization.
                                                                                                                                                                                    • Categories
                                                                                                                                                                                      • Create and edit category
                                                                                                                                                                                        • Define keyword and soundslike
                                                                                                                                                                                          • Import
                                                                                                                                                                                            • Frequency
                                                                                                                                                                                              • Action based on categorization
                                                                                                                                                                                              • Edit category
                                                                                                                                                                                                • Define keyword and soundslike
                                                                                                                                                                                                  • Import
                                                                                                                                                                                                    • Frequency
                                                                                                                                                                                                      • Action based on categorization
                                                                                                                                                                                                      • Delete category
                                                                                                                                                                                                      • AI Categorization
                                                                                                                                                                                                        • Add AI Categorization
                                                                                                                                                                                                          • Edit AI categorization
                                                                                                                                                                                                            • Delete AI categorization
                                                                                                                                                                                                          • Conversation safe (Tab Compliance)
                                                                                                                                                                                                            • Create conversation safe directory
                                                                                                                                                                                                              • Edit conversation safe directories
                                                                                                                                                                                                            • Tab Settings
                                                                                                                                                                                                              • Open help
                                                                                                                                                                                                                • Sign out