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General information
Introduction
Start application
Tab Recording
Tile view
List view
Configure list view
Search recordings
Filter settings
Filter settings predefined by replay rule (examples)
Bulk operation
Bulk operation: Option Export
Bulk operation: Option Export Transcript
Bulk operation: Option Export Metadata
Bulk operation: Option Transcribe
Bulk operation: Option Delete
Bulk operation: Option Conversation Safe
Live conversation view
Record current conversation
Working with a DTMF phone
Start and stop function for users with a DTMF phone
Suppress PSTN notification for a user
Conversation Safe (Tab Recording)
Save recordings in conversation safe via the tab Recording
Remove recordings from conversation safe
Detail view of recording
Replay recordings
Display audio, video or screen recordings
Detail view tab Transcript
Carry out transcript manually
Download
Open AI
Automated language recognition and multi-language transcript
Detail view Display maximized view of tab Transcript
Carry out transcript manually
Open AI
Detail view tab Policy
Detail view tab Category
Detail view tab Keywords
Detail view tab Notes
Detail view tab Fields
Detail view tab TTL
Delete recordings
Save recordings in conversation safe
Remove recordings from conversation safe
Detail view tab Metadata
Download
Detail view of archived recordings
Display archived conversations
Restore archived conversations with restore request
Restore archived conversations with restore approval
Tab Dashboard
Create additional dashboards
Create report
KPI
Recording
Audit logs
Audit events to create an audit log
Analytics reports
Wallboard
Selected User
Widget and view options
Further options for alarm configuration
Conversation type
Value Type
Time format
Change mode - arrange widgets
Edit widget
Change report and display
Delete report
Display maximized widgets
Display and export report in list view
Display report in list view
Export report as XLSX file
Tab AI Policies
Tab Policies
Tab Policies tile view
Tab Policies list view
Create policy
Edit policy
Delete policy
Tab Policy Rules
Create policy rule
Select trigger type Keywords
Select trigger type Keyword categories
Select trigger type Patterns
Select trigger type Adherence phrases
Select criterion AI questions
Edit policy rule
Select trigger type Keywords
Select trigger type Keyword categories
Select trigger type Patterns
Select trigger type Adherence phrases
Delete policy rule
Tab Patterns
Create patterns
Create pattern with fragments
Create pattern with regular expression
Edit patterns
Edit pattern with fragments
Edit pattern with regular expression
Delete pattern
Tab Adherence phrases
Create adherence phrases
Edit adherence phrases
Delete adherence phrases
AI Policies
Add AI question
Edit AI question
Delete AI question
Tab Categories (tab AI Policies)
Create category
Define keyword and soundslike
Import
Frequency
Action based on categorization
Edit category
Define keyword and soundslike
Import
Frequency
Action based on categorization
Delete category
Conversation safe (Tab Compliance)
Create conversation safe directory
Edit conversation safe directories
Tab Settings
User configuration
Tab Categories (User configuration)
Create category
Define keyword and soundslike
Import
Frequency
Action based on categorization
Edit category
Define keyword and soundslike
Import
Frequency
Action based on categorization
Delete category
Upload
Upload file - language option Video Indexer
Upload file - Language Speech To Text
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