Add Adherence Phrases

  1. Click on the button Add phrase.
  2. The following window is displayed:
Window Add phrase

Legend

Option / function

Description

1

Name

  1. In the Name field, enter a unique name for the new Adherence Phrase that does not already exist.

NOTICE! When saving the Adherence Phrase, an error message is issued if the name is already used for another Adherence Phrase.

2

Description

Entering a description is optional.

  1. In the field Description, enter additional details and information about the field of application.

3

Phrase

  1. Enter the Adherence Phrase in the field Phrase.

4

Adherence value

Define the accuracy/conformity value for compliance with the adherence phrase for the user.

  1. Use the slider Adherence to adjust the percentage that the wording must be complied with. This setting forms the basis for recognizing the adherence phrases.

NOTICE! The setting value ranges from not specified to literal.

Falls below or exceeds Adherence value

Undercutting or exceeding the adherence value.

NOTICE! This function can only be used if the Adherence value is above 0% and below 100%.

  1. Activate fallen below to list the policy hits in a conversation when falling below the defined Adherence value.
  2. Activate exceeded to list the policy hits in a conversation when the defined Adherence value is exceeded.
  1. Click on the button Save to save the settings.
    Click on the button Cancel to discard the settings.