Metadata

Column		Description
	Conversation ID	Unambiguous ID of the conversation.
	Date & Time	This field indicates the local date and time of the recorded conversation event.
	Time to Live	Duration for which the recording is kept. MM.DD.YYYY. The time shown corresponds to the local time zone of the system or user viewing the data and may differ from Coordinated Universal Time (UTC). The displayed value follows the format MM/DD/YYYY @h:mm AM/PM. NOTICE! Displayed time values are automatically adjusted according to local time zone settings and may vary depending on daylight saving time or regional configurations.
	Call Start Time (UTC)	This field indicates the exact date and time when the call started. The timestamp is provided in Coordinated Universal Time (UTC) and follows the ISO 8601 format: YYYY-MM-DDTHH:MM:SS.sssZ YYYY-MM-DD = Date (Year-Month-Day) T = Separator between date and time HH:MM:SS.sss = Time (Hour:Minute:Second.Milliseconds) Z = Indicates UTC time (also known as Zulu time) NOTICE! Depending on your local time zone, the displayed time may differ. UTC does not account for daylight saving time or regional time offsets.
	Call End Time (UTC)	This field indicates the exact date and time when the call was terminated. The timestamp is provided in Coordinated Universal Time (UTC) and follows the ISO 8601 format: YYYY-MM-DDTHH:MM:SS.sssZ YYYY-MM-DD = Date (Year-Month-Day) T = Separator between date and time HH:MM:SS.sss = Time (Hour:Minute:Second.Milliseconds) Z = Indicates UTC time (also known as Zulu time) NOTICE! Depending on your local time zone, the displayed time may differ. UTC does not account for daylight saving time or regional time offsets.
	Scenario ID	MS Team ID of the call scenario.
	Microsoft Call ID	MS Teams ID that is assigned to a bot call in Microsoft Teams. It is assigned when a bot is included in a conversation
	Recording Type	Type of the recording. The following system information is displayed: Bulk Demand Keep Delete Unknown NOTICE! For uploaded conversations the Recording Type ist unknown
	Encryption key URL	URL of the encryption key.
	Recorder ID /Bot ID	Unambiguous ID of the recorder or bot.
	Recording Started Times	This field indicates the exact date and time when the recording was started. The timestamp is provided in Coordinated Universal Time (UTC) and follows the ISO 8601 format: YYYY-MM-DDTHH:MM:SS.sssZ YYYY-MM-DD = Date (Year-Month-Day) T = Separator between date and time HH:MM:SS.sss = Time (Hour:Minute:Second.Milliseconds) Z = Indicates UTC time (also known as Zulu time) NOTICE! Depending on your local time zone, the displayed time may differ. UTC does not account for daylight saving time or regional time offsets.
	Recording Stopped Times	This field indicates the exact date and time when the recording was terminated. The timestamp is provided in Coordinated Universal Time (UTC) and follows the ISO 8601 format: YYYY-MM-DDTHH:MM:SS.sssZ YYYY-MM-DD = Date (Year-Month-Day) T = Separator between date and time HH:MM:SS.sss = Time (Hour:Minute:Second.Milliseconds) Z = Indicates UTC time (also known as Zulu time) NOTICE! Depending on your local time zone, the displayed time may differ. UTC does not account for daylight saving time or regional time offsets.
	Media Type	Selected media type The following system information is displayed: Voice Chat Video Screenshare
	Duration	Duration of the conversation. The time format 00:00:00 is used, which represents hours, minutes and seconds.
	Conversation Type	Type of the conversation. The following system information is displayed: Internal External Inbound Outbound Meetings Chat
	Chat ID	ID of the chat that was recorded. Chat IDs are only issued for the media type Chat.
Participant Information		More detailed metadata on individual participants. The first participant listed is the recording owner.
	User IDs	List of IDs of the users connected with the recording.
	Tenant IDs	List of IDs of the tenants that participated in the recording.
	Join Date Times (UTC)	Time stamp when the respective participant joined the call. Only the first time is recorded but no changes of attendance status.
	Device Display Name	Displays the device information associated with the recorded call. For Genesys integrations, this field includes additional metadata that provide more context about the routing and origin of the conversation: IVR (Incoming Queue Name): Identifies the IVR entry point or incoming queue used before the call was connected. ACD (Queue Name): Indicates the automatic call distribution queue through which the call was handled. Phone Number: Displays the phone number assigned to the device or endpoint.
	Application	Indicates the Microsoft Teams environment used to conduct the conversation. This field helps to identify the platform from which the conversation originated, which can be relevant for troubleshooting or analyzing performance differences between environments. The following system information is displayed: Teams Browser: The call or chat was conducted using the Microsoft Teams web application. Teams Client: The call or chat was conducted using the installed Microsoft Teams desktop application.
	Leave Date Times (UTC)	Time stamp when the respective participant left the call. Only the first time is recorded but no changes of attendance status.