Tab Adherence Phrases

Adherence phrases are predefined announcements or messages. These announcements are defined text modules or pre-stored statements to ensure that certain content is communicated in a standardized way.

Tab Adherence phrases

Legend

Option / function

Description

1

Menu

Use following functions to create, edit or delete an Adherence phrase.

2

Table

The following content is displayed in columns:

  • Name: Shows the name of the Adherence phrase.
  • Description: Shows the description of the Adherence phase.
  • Phrase: Shows the Adherence phrase that has been configured.
  • Adherence: Shows the percentage of the Adherence value.
  • Contained: Shows the setting of Falls below or exceeds Adherence value.

Description of the functionality bar

Live call view

NOTICE! Dynamic display on tab Recording.

Current calls in real time.

Conversation Safe

NOTICE! Dynamic display on tab Recording.

Saving and managing recordings with adjusted retention time

Open help

Opens the online help, see Open Help.

Refresh view

Refreshes the view of the current tab.

Close

NOTICE! Dynamic display on tab Settings.

Return to the main settings tab.