Tab AI Adherence Phrases
AI adherence phrases are specific phrases or expressions that are to be recognized in conversations with the help of AI. These phrases can include semantically similar formulations that all convey the same meaning. The AI recognizes these phrases based on their content proximity, not just on the exact match of the wording.
- AI Adherence phrases are used to monitor compliance with communication guidelines and ensure that conversations meet the defined standards. AI uses related phrases that have the same meaning to comprehensively analyze conversations.
- AI Adherence phrases can be a standardized greeting or a phrase that occurs in different variations but is still recognized as compliant with company policies.
The following content is displayed in columns:
Legend | Option / Function | Description |
1 | Menu | Use following functions to create, edit or delete an AI Adherence phrase.
|
2 | Table | The following content is displayed in columns:
|
Add phrase: Create AI Adherence phrase, see 
Edit phrase: Edit AI Adherence phrase, see 
Delete phrase: Delete AI Adherence phrase, see Description of the functionality bar
| Live call view | Dynamic display on tab Recording. Current calls in real time. |
| Conversation Safe | Dynamic display on tab Recording. Saving and managing recordings with adjusted retention time |
| Open help | Opens the online help, see Open Help. |
| Refresh view | Refreshes the view of the current tab. |
| Close | Dynamic display on tab Settings. Return to the main settings tab. |
